Subject: Ticket Assigned - Conversation with Victoria
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Nov 2022 16:10:46 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Victoria Victoria                    Hello           08:02 PM, 21st Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:02 PM, 21st Nov                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:02 PM, 21st Nov                     Victoria                    1           08:02 PM, 21st Nov                   MAX UAE whatsapp bot                    Hello Victoria , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:02 PM, 21st Nov                     Victoria                    1           08:02 PM, 21st Nov                   MAX UAE whatsapp bot                   Please enter your order number to continue.           08:02 PM, 21st Nov                     Victoria                    9400138624           08:03 PM, 21st Nov                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111622000085    You can also easily track your order from My Account > Order History.             08:03 PM, 21st Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:03 PM, 21st Nov                     Victoria                    2           08:03 PM, 21st Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:03 PM, 21st Nov                     Victoria                    1           08:03 PM, 21st Nov                   MAX UAE whatsapp bot                   Please enter your email address           08:03 PM, 21st Nov                     Victoria                    [email-masked]           08:04 PM, 21st Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:04 PM, 21st Nov                     Victoria                    Ok           08:04 PM, 21st Nov                   Abdulqader                   Hi Vicotora, thank you for contacting us. This's kader We would be happy to help you.           08:04 PM, 21st Nov                     Victoria                    Hello           08:04 PM, 21st Nov                     Victoria                    I would like to raise a complaint           08:04 PM, 21st Nov                     Victoria                    I have not yet received my order           08:04 PM, 21st Nov                     Victoria                    And this is terrible           08:04 PM, 21st Nov                     Victoria                    It’s going to be one week           08:04 PM, 21st Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:05 PM, 21st Nov                     Victoria                    I have called max twice to mention specifically what time I’m available           08:06 PM, 21st Nov                   Abdulqader                   Thank you for patience.   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           08:08 PM, 21st Nov                     Victoria                    Ok           08:08 PM, 21st Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:09 PM, 21st Nov                     Victoria                    I want to get this resolved soon           08:09 PM, 21st Nov                     Victoria                    And that’s all           08:09 PM, 21st Nov                   Abdulqader                   Ok sure will do the needful           08:10 PM, 21st Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:10 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5318122