Subject: Ticket Assigned - Conversation with elsa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Nov 2022 14:31:12 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with elsa elsa                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi elsa, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7801628232 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1121220009256     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97333269506            06:21 PM, 21st Nov                   Abdulqader                   Hi, elsa thank you for contacting us. This's kader We would be happy to help you.           06:21 PM, 21st Nov                     elsa                    Hi Kader, I placed an order in the morning and I would like to know what time it will arrive. Because I gave my office address for delivery and my office timing is until 5.00           06:22 PM, 21st Nov                     elsa                    The order history says its out for delivery since 3.30           06:23 PM, 21st Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:25 PM, 21st Nov                   Abdulqader                    We are truly sorry for the inconvenience caused to you. we would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible As the order has gone out for delivery, it will be delivered by the end of the day at the latest            06:25 PM, 21st Nov                     elsa                    Sure           06:25 PM, 21st Nov                     elsa                    See, that would be a problem. Because I cannot stay at work until the end of the day           06:26 PM, 21st Nov                     elsa                    Is it possible to change the address to home address now?           06:26 PM, 21st Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,   ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           06:27 PM, 21st Nov                     elsa                    I will just change the contact number. Our office security will collect the package           06:28 PM, 21st Nov                     elsa                    His name is Dilhan           06:28 PM, 21st Nov                     elsa                    +97332150120           06:28 PM, 21st Nov                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:29 PM, 21st Nov                     elsa                    Thank you           06:30 PM, 21st Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:30 PM, 21st Nov                     elsa                    No. Thank you very much           06:30 PM, 21st Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:30 PM, 21st Nov                     elsa                    You too           06:31 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5317274