Subject: Ticket Assigned - Conversation with sayed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Nov 2022 14:12:19 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sayed sayed                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  sayed Bot:  Hi sayed, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9401328083 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC112022001363     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971553316966            06:00 PM, 20th Nov                     sayed                    Waiting           06:01 PM, 20th Nov                   Abdulqader                   Hi sayed, thank you for contacting us. This's kader We would be happy to help you.           06:01 PM, 20th Nov                     sayed                    Hello Kader           06:02 PM, 20th Nov                     sayed                    i was supposed to get delivery today           06:02 PM, 20th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:02 PM, 20th Nov                     sayed                    no one came, neither i got any calls           06:02 PM, 20th Nov                     sayed                    i got a message stating order rejected by the customer           06:02 PM, 20th Nov                     sayed                    which is not true           06:03 PM, 20th Nov                   Abdulqader                   Is this contact number is right  +971553316966?           06:03 PM, 20th Nov                     sayed                    yes           06:03 PM, 20th Nov                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           06:04 PM, 20th Nov                     sayed                    late delivery is not the concern i raised           06:05 PM, 20th Nov                     sayed                    i got a message stating that the order is rejected           06:05 PM, 20th Nov                   Abdulqader                    We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates             06:08 PM, 20th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:10 PM, 20th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:12 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5309223