Subject: Ticket Assigned - Conversation with Arya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Nov 2022 13:52:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Arya Arya                    The delivery boy talked negatively to me now           05:26 PM, 20th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:26 PM, 20th Nov                   MAX UAE whatsapp bot                    Hello Arya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:26 PM, 20th Nov                     Arya                    2           05:27 PM, 20th Nov                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:27 PM, 20th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:27 PM, 20th Nov                     Arya                    3           05:27 PM, 20th Nov                   MAX UAE whatsapp bot                    Hi Arya , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:27 PM, 20th Nov                     Arya                    1           05:28 PM, 20th Nov                   MAX UAE whatsapp bot                   Please enter your order number to continue.           05:28 PM, 20th Nov                     Arya                    9400492457           05:28 PM, 20th Nov                   MAX UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it.   You can also easily track your order from My Account > Order History.            05:28 PM, 20th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:28 PM, 20th Nov                     Arya                    2           05:28 PM, 20th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:28 PM, 20th Nov                     Arya                    1           05:28 PM, 20th Nov                   MAX UAE whatsapp bot                   Please enter your email address           05:28 PM, 20th Nov                     Arya                    [email-masked]           05:29 PM, 20th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:29 PM, 20th Nov                   Abdulqader                   Hi Arya, thank you for contacting us. This's kader We would be happy to help you.           05:29 PM, 20th Nov                     Arya                    I have order dress by max online site           05:30 PM, 20th Nov                     Arya                    And the package delay for the delivery for more than 3 days           05:30 PM, 20th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:31 PM, 20th Nov                     Arya                    And today the delivery guy called me and I told I’m not in my home and i told my friend will contact him           05:31 PM, 20th Nov                     Arya                    And he delivered to someone else           05:31 PM, 20th Nov                     Arya                    I don’t know where is my package           05:32 PM, 20th Nov                     Arya                    And I called him for the package he talked to me agressive way           05:33 PM, 20th Nov                     Arya                    Where is my package           05:33 PM, 20th Nov                   Abdulqader                   We request you to please allow us some time           05:33 PM, 20th Nov                     Arya                    And I want to take action against him           05:33 PM, 20th Nov                     Arya                    0543059137           05:37 PM, 20th Nov                     Arya                    This is the delivery personal number           05:37 PM, 20th Nov                     Arya                    He is disconnected my calls while talking           05:37 PM, 20th Nov                     Arya                    And he talked to me in rude           05:37 PM, 20th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,   We have checked and would like to let you know that the proof of the delivery for the order (9400492457) from the courier team has been shared with us which is attached to this email.           05:40 PM, 20th Nov                   Abdulqader                               05:40 PM, 20th Nov                     Arya                             05:40 PM, 20th Nov                     Arya                    This is not my home           05:40 PM, 20th Nov                     Arya                    This is not my signe           05:41 PM, 20th Nov                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:43 PM, 20th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:43 PM, 20th Nov                     Arya                    I need you to take against the delivery person for talking rude to me           05:45 PM, 20th Nov                     Arya                    Otherwise I will complain against this directly           05:45 PM, 20th Nov                   Abdulqader                   We are truly sorry to hear that you were not assisted properly by our delivery partner. This is surely not the experience we want our customers to have when they shop with us.   We take matters like these very seriously. We have now forwarded the feedback to our concern team and they are surely going to take a strict action on this.           05:47 PM, 20th Nov                   Abdulqader                   please  note that we will contact you through your email once we get any updates           05:47 PM, 20th Nov                     Arya                    I need my package tomorrow itself           05:49 PM, 20th Nov                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           05:50 PM, 20th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:50 PM, 20th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:52 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5309030