Subject: Ticket Assigned - Conversation with Thesi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Nov 2022 13:32:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Thesi Thesi                    Hi           05:20 PM, 20th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:20 PM, 20th Nov                   Centrepoint UAE whatsapp bot                    Hello Thesi , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:20 PM, 20th Nov                     Thesi                    2           05:20 PM, 20th Nov                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:20 PM, 20th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:20 PM, 20th Nov                     Thesi                    2           05:20 PM, 20th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:20 PM, 20th Nov                     Thesi                    1           05:20 PM, 20th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:20 PM, 20th Nov                     Thesi                    [email-masked]           05:21 PM, 20th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:21 PM, 20th Nov                     Thesi                    Ok           05:21 PM, 20th Nov                   Abdulqader                   Hi Thesi, thank you for contacting us. This's kader We would be happy to help you.           05:22 PM, 20th Nov                     Thesi                    Hi           05:22 PM, 20th Nov                     Thesi                    I had requested for return from Order no- 9594635363 ,  But after that I am getting message return cancelled Actually I didn't cancelled the return           05:22 PM, 20th Nov                     Thesi                             05:23 PM, 20th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:25 PM, 20th Nov                     Thesi                    Sure           05:25 PM, 20th Nov                   Abdulqader                   Have the products been collected by the courier team           05:28 PM, 20th Nov                     Thesi                    No           05:28 PM, 20th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you.   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.              05:29 PM, 20th Nov                     Thesi                    Ok           05:29 PM, 20th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:30 PM, 20th Nov                     Thesi                    Nothing           05:31 PM, 20th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:31 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5308849