Subject: Ticket Assigned - Conversation with nikhila
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Nov 2022 13:00:24 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nikhila nikhila                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi nikhila, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9400921500 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111822004879     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Phone number Customer:  0508403321            04:45 PM, 20th Nov                   Abdulqader                   Hi nikhila, thank you for contacting us. This's kader We would be happy to help you.           04:46 PM, 20th Nov                     nikhila                    Pls tell me the status of my order 9500921500           04:47 PM, 20th Nov                     nikhila                    Hi, we missed you! We were unable to deliver your order 9400921500 on 2022-11-19 22:19:14, reason: Future Date Delivery. We'll make another delivery attempt soon. Click to give feedback http://m.shk.do/1aNWUdd0 Stay Happy!           04:47 PM, 20th Nov                     nikhila                    Yhis was the message i got           04:47 PM, 20th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:49 PM, 20th Nov                   Abdulqader                   Is this contact number is right  +971508403321?           04:51 PM, 20th Nov                     nikhila                    Yes           04:51 PM, 20th Nov                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           04:53 PM, 20th Nov                     nikhila                    This is my first order with u and I am very much dissatisfied by the service           04:54 PM, 20th Nov                     nikhila                    I ordered online specially because it was showing next day delivery           04:54 PM, 20th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.           04:56 PM, 20th Nov                   Abdulqader                   We wil do our best to arrange the delivery ASAP and you will updated shortly           04:56 PM, 20th Nov                     nikhila                    When i was tracking the order it was showing yesterday morning 11.30 out gor delivery           04:56 PM, 20th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           04:58 PM, 20th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           04:58 PM, 20th Nov                     nikhila                    Nothing           04:59 PM, 20th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:00 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5308598