Subject: Ticket Assigned - Conversation with Noura
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Nov 2022 12:52:18 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noura Noura                    Hi Yesterday I made two orders. Total amount for each order was above 200 dhs .but after I put the information for payment by card.I got more discount so the total price was under 200 dhs.so you added shippement fees on my orders but you didn’t tell me you will put this fees. (Note number for orders: 9401269325-9401268229).so now please I need to get my shippement fees back.or you can take all orders and give me my money back . Thanks in advance           04:39 PM, 20th Nov                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            04:39 PM, 20th Nov                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:39 PM, 20th Nov                     Noura                    1           04:39 PM, 20th Nov                   Babyshop UAE WhatsApp bot                    Hello Noura , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:39 PM, 20th Nov                     Noura                    3           04:40 PM, 20th Nov                   Babyshop UAE WhatsApp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:40 PM, 20th Nov                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:40 PM, 20th Nov                     Noura                    2           04:40 PM, 20th Nov                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:40 PM, 20th Nov                     Noura                    1           04:41 PM, 20th Nov                   Babyshop UAE WhatsApp bot                   Please enter your email address           04:41 PM, 20th Nov                     Noura                    [email-masked]           04:42 PM, 20th Nov                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           04:42 PM, 20th Nov                   Abdulqader                   Hi Noura, thank you for contacting us. This's kader We would be happy to help you.           04:42 PM, 20th Nov                   Abdulqader                   We can see that you are contacting us regarding your order 9401268229 ظ           04:43 PM, 20th Nov                     Noura                    Hi this is my problem please give me any solution for my problem           04:43 PM, 20th Nov                     Noura                    Hi Yesterday I made two orders. Total amount for each order was above 200 dhs .but after I put the information for payment by card.I got more discount so the total price was under 200 dhs.so you added shippement fees on my orders but you didn’t tell me you will put this fees. (Note number for orders: 9401269325-9401268229).so now please I need to get my shippement fees back.or you can take all orders and give me my money back . Thanks in advance           04:44 PM, 20th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:46 PM, 20th Nov                     Noura                    Ok           04:46 PM, 20th Nov                   Abdulqader                   We sincerely apologize for the inconvenience caused to you, this is definitely not the experience we hope you will have when shopping with us.           04:48 PM, 20th Nov                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:48 PM, 20th Nov                   Abdulqader                   we will be on touch with you and contact you on your email           04:49 PM, 20th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           04:50 PM, 20th Nov                     Noura                    Ok thanks Im           04:50 PM, 20th Nov                     Noura                    No thanks for your support           04:50 PM, 20th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:51 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5308525