Subject: Ticket Assigned - Conversation with www.makramiyat.com
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Nov 2022 12:36:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with www.makramiyat.com www.makramiyat.com                    Hello           04:05 PM, 20th Nov                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:05 PM, 20th Nov                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:05 PM, 20th Nov                     www.makramiyat.com                    1           04:05 PM, 20th Nov                    Centrepoint KW whatsapp bot                    Hello Www.makramiyat.com , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:05 PM, 20th Nov                     www.makramiyat.com                    3           04:10 PM, 20th Nov                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:10 PM, 20th Nov                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:10 PM, 20th Nov                     www.makramiyat.com                    No           04:10 PM, 20th Nov                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:10 PM, 20th Nov                     www.makramiyat.com                    2           04:10 PM, 20th Nov                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:11 PM, 20th Nov                     www.makramiyat.com                    1           04:11 PM, 20th Nov                    Centrepoint KW whatsapp bot                   Please enter your email address           04:11 PM, 20th Nov                     www.makramiyat.com                    [email-masked]           04:11 PM, 20th Nov                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:11 PM, 20th Nov                   Ziena                   Hi Dear Customer, I'm Ziena, How can I assist you today?           04:12 PM, 20th Nov                     www.makramiyat.com                    I m Anupama Chaturvedi my ph is 9937 0834           04:13 PM, 20th Nov                     www.makramiyat.com                    I hv coupons worth 15 kd ...but the last date to redeem them expired on 15th nov ...can you please renew them           04:14 PM, 20th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:17 PM, 20th Nov                     www.makramiyat.com                    OK sure           04:17 PM, 20th Nov                   Abdulqader                   Was the coupon obtained in the store or online?           04:19 PM, 20th Nov                     www.makramiyat.com                    In store oc Avenues           04:19 PM, 20th Nov                     www.makramiyat.com                    Of *           04:19 PM, 20th Nov                   Abdulqader                   We are truly sorry we cannot extend the coupon           04:21 PM, 20th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           04:22 PM, 20th Nov                     www.makramiyat.com                    Why not its my money and I was sick to encash the coupons ...its very bad that the customer are not allowed to make small mistakes           04:22 PM, 20th Nov                     www.makramiyat.com                    I m late by  just been 5 days           04:23 PM, 20th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.  we request you to please contact or visit any nearby stores as they would be assist you in this regards.           04:25 PM, 20th Nov                     www.makramiyat.com                    Do I need to start from scratch with them or you will help me with some store manager ??           04:26 PM, 20th Nov                   Abdulqader                   Kindly provide us:  your number :  Store name :  purchase invoices:  Your name:           04:28 PM, 20th Nov                     www.makramiyat.com                             04:29 PM, 20th Nov                     www.makramiyat.com                    My No. 9937 0834  Store: Centerpoint The Avenues My name : Anupama Chaturvedi           04:30 PM, 20th Nov                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:31 PM, 20th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           04:31 PM, 20th Nov                     www.makramiyat.com                    How much time ??           04:31 PM, 20th Nov                     www.makramiyat.com                    Because I don't want more delay in claiming the coupons please           04:32 PM, 20th Nov                     www.makramiyat.com                    Did you check the coupons pic ??           04:32 PM, 20th Nov                   Abdulqader                    we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email            04:35 PM, 20th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           04:35 PM, 20th Nov                     www.makramiyat.com                    OK thanks           04:35 PM, 20th Nov                     www.makramiyat.com                    I will wait for your response           04:35 PM, 20th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           04:36 PM, 20th Nov                     www.makramiyat.com                    No           04:36 PM, 20th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:36 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5308371