Subject: Ticket Assigned - Conversation with Sharaf
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Nov 2022 12:02:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sharaf Sharaf                    Hi           03:48 PM, 20th Nov                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:48 PM, 20th Nov                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:48 PM, 20th Nov                     Sharaf                    1           03:48 PM, 20th Nov                   MAX KW Whatsapp BOT                    Hello Sharaf , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:48 PM, 20th Nov                     Sharaf                    1           03:48 PM, 20th Nov                   MAX KW Whatsapp BOT                   Please enter your order number to continue.           03:48 PM, 20th Nov                     Sharaf                    8401252670           03:49 PM, 20th Nov                   MAX KW Whatsapp BOT                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            03:49 PM, 20th Nov                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:49 PM, 20th Nov                     Sharaf                    2           03:49 PM, 20th Nov                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:49 PM, 20th Nov                     Sharaf                    1           03:50 PM, 20th Nov                   MAX KW Whatsapp BOT                   Please enter your email address           03:50 PM, 20th Nov                     Sharaf                    [email-masked]           03:50 PM, 20th Nov                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           03:50 PM, 20th Nov                     Sharaf                    Ok           03:50 PM, 20th Nov                   Abdulqader                   Hi Sharaf, thank you for contacting us. This's kader We would be happy to help you.           03:52 PM, 20th Nov                     Sharaf                    How long will it take to get the item           03:53 PM, 20th Nov                     Sharaf                    Can you deliver to home ?           03:53 PM, 20th Nov                     Sharaf                    I have two orders           03:53 PM, 20th Nov                     Sharaf                    1.8401252670           03:54 PM, 20th Nov                     Sharaf                    2. 8401248943           03:54 PM, 20th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:55 PM, 20th Nov                     Sharaf                    Ok           03:55 PM, 20th Nov                   Abdulqader                   I can see that delivery of this order has taken longer than our normal pick up day , and I am really very sorry for this delay. I know that you’ve been waiting for it.           03:56 PM, 20th Nov                   Abdulqader                    Please be assured that now we will escalate your concern to our store team and we will ask them to dto arrange the order ASAP and you will updated shortly           03:56 PM, 20th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           03:57 PM, 20th Nov                     Sharaf                    I thought it will receive morning that’s why click and collect I selected           03:57 PM, 20th Nov                     Sharaf                    Is it possible you can deliver to home this now           03:57 PM, 20th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           03:58 PM, 20th Nov                     Sharaf                    Ok           03:58 PM, 20th Nov                     Sharaf                    I will wait           03:58 PM, 20th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           04:00 PM, 20th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:01 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5308070