Subject: Ticket Assigned - 13 is not 14
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 18 Nov 2022 16:49:11 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  13 is not 14 Hi

Your return policy is 14 days from the date of delivery. Yet you count the exact second that the item was delivered at my doorstep as one day. How can that be? How can it be that if my item is delivered Nov 5th at 1pm then at Nov 5th at 1pm, one whole day has passed? How? Please explain. I am very amused but also concerned about the honesty in your policy wording- if it's 13 days then just say that. Do not say 14 days and then pretend that one day has passed at the second you left it at my door.

Thank you,
Mariam

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5294914