Subject: Ticket Assigned - Conversation with abdullah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Nov 2022 15:36:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdullah abdullah                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi abdullah, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi abdullah, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:19 PM, 18th Nov                   Abdulqader                   Hi abdullah, thank you for contacting us. This's kader We would be happy to help you.           07:23 PM, 18th Nov                     abdullah                    Hi, I want to raise a complaint           07:24 PM, 18th Nov                   Abdulqader                   Kindly elaborate your query           07:26 PM, 18th Nov                     abdullah                    I've raised a return request before 6 days, no one came to pick-up the item although I've shared the location to the courier as he requested 2 days ago but no one came, I spoke to your colleague before 2 days i guess and he asked me to wait for the 5 days to complete           07:27 PM, 18th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:28 PM, 18th Nov                     abdullah                    OK I'm waiting           07:29 PM, 18th Nov                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be collected from you  However would you please confirm your contact number: ++971503106165           07:29 PM, 18th Nov                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:31 PM, 18th Nov                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:33 PM, 18th Nov                     abdullah                    yes           07:33 PM, 18th Nov                     abdullah                    I'm waiting for you to check           07:34 PM, 18th Nov                     abdullah                    what response you're waiting from my side i dont get you           07:34 PM, 18th Nov                   Abdulqader                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           07:35 PM, 18th Nov                     abdullah                    ist a complaint?           07:35 PM, 18th Nov                     abdullah                    i want the references number for the complaint plz           07:36 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5295131