Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Nov 2022 13:56:53 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9400678174 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111722008497     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0507140077            05:46 PM, 18th Nov                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           05:46 PM, 18th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:46 PM, 18th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have checked and it appears that the following order number: (9400678174) was placed onNov 17, 2022). Please note the expected delivery date onNov 19, 2022           05:47 PM, 18th Nov                   Abdulqader                   Kindly note we'll do our best to deliver your order asap and will be contacting you by this number +971507140077           05:47 PM, 18th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:47 PM, 18th Nov                     hi                    Hi           05:48 PM, 18th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:49 PM, 18th Nov                     hi                    I called and messaged to your agent but he did not even bothered to contact me back since 3 hours now           05:49 PM, 18th Nov                     hi                    I need to speak with ur agent over phn           05:49 PM, 18th Nov                   Abdulqader                   Is this contact number is right  971507140077?           05:49 PM, 18th Nov                     hi                    Tell them to call me           05:49 PM, 18th Nov                     hi                    Yes           05:50 PM, 18th Nov                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            05:50 PM, 18th Nov                     hi                    I want this today           05:50 PM, 18th Nov                   Abdulqader                   We wil do our best to arrange the delivery ASAP and you will updated shortly           05:50 PM, 18th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:51 PM, 18th Nov                     hi                    But this is not right once they call i was busy in my juma prayer and once i called bk and messaged them on whatsapp then even didnt bothered to answer me back           05:52 PM, 18th Nov                     hi                    Im not at all happy with ur team           05:52 PM, 18th Nov                     hi                    Very disappointing           05:52 PM, 18th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.           05:52 PM, 18th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           05:52 PM, 18th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:53 PM, 18th Nov                     hi                    This is the 2nd time happening the same           05:53 PM, 18th Nov                     hi                    Yesterday also there was a mess while collecting my parcel from oasis mall shj           05:53 PM, 18th Nov                     hi                    And todays once again..           05:53 PM, 18th Nov                     hi                    I must say u have a very irresponsible and non serious staff           05:54 PM, 18th Nov                     hi                    Plz try to arrange the delivery of my package today thats all i want.. Thx           05:54 PM, 18th Nov                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           05:55 PM, 18th Nov                     hi                    Dont contact me over email contact me on phone           05:55 PM, 18th Nov                   Abdulqader                   Ok sure will do the needful           05:55 PM, 18th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:55 PM, 18th Nov                     hi                    At the moment i want me parcel and that all.. Thank you very much           05:56 PM, 18th Nov                   Abdulqader                   Ok sure           05:56 PM, 18th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:56 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5294397