Subject: Ticket Assigned - Conversation with nessrien
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Nov 2022 13:45:59 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nessrien nessrien                    Bot:  Hi, welcome to Splash Fashions   ?مرحبًا بك في سبلاش Bot:  مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟ Customer:  ? حالة الطلب Bot:  الرجاء إدخال رقم طلبك للمتابعة. Customer:  9400515430 Bot:  طلبك في الطريق ?    تتّبع طلبك هنا: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC111722003173     يمكنك أيضًا تتّبع طلبك من سجل الطلبات في حسابي Bot:  قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا [Customer Feedback: غير راض للغاية] Bot:  هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ ? Customer:  نعم             05:38 PM, 18th Nov                   Abdulqader                   مرحبًا نسرين شكرًا لتواصلك معنا. معك عبدالقادر، يسرني مساعدتك           05:38 PM, 18th Nov                   Abdulqader                   لحظات من فضلك ، ليتم التحقيق من البيانات           05:39 PM, 18th Nov                     nessrien                    Yea sure           05:39 PM, 18th Nov                     nessrien                    My order hasn’t reached and no one called me about it and this is the second time           05:40 PM, 18th Nov                   Abdulqader                   Is this contact number is right  +971502836523?           05:40 PM, 18th Nov                     nessrien                    Yes           05:40 PM, 18th Nov                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           05:41 PM, 18th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:42 PM, 18th Nov                     nessrien                    I understand but the thing is last time this happened my order was canceled and I had to reorder new stuff as the ones I wanted where out of stock           05:42 PM, 18th Nov                     nessrien                    So I want a contact number so I can call them or I go to the nearest splash and pick it up           05:43 PM, 18th Nov                   Abdulqader                   Please accept our full apologies, as we do not have the contact number of courier partner at this moment Kindly note we'll do our best to deliver your order asap and will be contacting you by this number 971502836523           05:43 PM, 18th Nov                     nessrien                    Alright thank you           05:44 PM, 18th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:44 PM, 18th Nov                     nessrien                    No           05:45 PM, 18th Nov                     nessrien                    Thankyou           05:45 PM, 18th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:45 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5294310