Subject: Ticket Assigned - Conversation with mohamed jassim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Nov 2022 16:38:49 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed jassim mohamed jassim                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi mohamed jassim, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7394583120 Bot:    Thanks, your order is Collected     We checked and your order was collected on 2022-11-12     Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097334485609 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Mohamed, I'm Ziena, How can I assist you today? Agent:  We could see that you are contacting us regarding order 7394583120 Agent:  we could see that the order has been collected on 11/12/22 Agent:  In case you have any issues regarding the product's quality, we kindly ask you to share this with us so that we can assist you accordingly. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Start Again Customer:  VERY BAD EXPERIENCE!!!!   I ordered my dress fews days back .. and i got the message to collect monday (14/11/2022) which I couldn’t collect due to a situation.. and when i went to the location WHICH I SELECTED (Juffair) . I waited for THIRTY MINUTES.. and the staff just IGNORED… 30 minutes and there was  only 1 staff..  Is the “click and collect “ counter just for show????? DO THE NEED FUULLL!!!!! Agent:   We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again. Agent:  We take matters like these very seriously. We have now forwarded the feedback to the concerned team and they are surely going to take strict action on this. Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service Customer:  No one ASSISTED ME!!!! Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi mohamed jassim, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7394583020 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  7395483020 Bot:   Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:26 PM, 17th Nov                     mohamed jassim                    VERY BAD EXPERIENCE!!!! I ordered my dress fews days back .. and i got the message to collect monday (14/11/2022) which I couldn’t collect due to a situation.. and when i went to the location WHICH I SELECTED (Juffair) . I waited for THIRTY MINUTES.. and the staff just IGNORED… 30 minutes and there was only 1 staff.. Is the “click and collect “ counter just for show????? DO THE NEED FUULLL!!!!!           08:26 PM, 17th Nov                     mohamed jassim                    ASSIST  me ASAP!!           08:27 PM, 17th Nov                   Abdulqader                   Hi mohamed , thank you for contacting us. This's kader We would be happy to help you.           08:28 PM, 17th Nov                     mohamed jassim                    VERY BAD EXPERIENCE!!!! I ordered my dress fews days back .. and i got the message to collect monday (14/11/2022) which I couldn’t collect due to a situation.. and when i went to the location WHICH I SELECTED (Juffair) . I waited for THIRTY MINUTES.. and the staff just IGNORED… 30 minutes and there was only 1 staff.. Is the “click and collect “ counter just for show????? DO THE NEED FUULLL!!!!!           08:29 PM, 17th Nov                     mohamed jassim                    Order Number : 7395483020           08:30 PM, 17th Nov                   Abdulqader                   We are truly sorry to hear that you were not assisted properly by our store staff member. This is surely not the experience we want our customers to have when they shop with us.  ​ We take matters like these very seriously. We have now forwarded the feedback to our store and they are surely going to take a strict action on this.           08:31 PM, 17th Nov                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:31 PM, 17th Nov                     mohamed jassim                    AS SOON AS POSSIBLE!!!!           08:32 PM, 17th Nov                     mohamed jassim                    That means Today itself           08:32 PM, 17th Nov                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           08:34 PM, 17th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:36 PM, 17th Nov                   mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:38 PM, 17th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5289072