Subject: Ticket Assigned - Conversation with Bab Al Arab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Nov 2022 14:10:56 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bab Al Arab Bab Al Arab                    Hi           05:47 PM, 17th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:47 PM, 17th Nov                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:47 PM, 17th Nov                     Bab Al Arab                    1           05:48 PM, 17th Nov                   MAX UAE whatsapp bot                    Hello Bab Al Arab , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:48 PM, 17th Nov                     Bab Al Arab                    1           05:48 PM, 17th Nov                   MAX UAE whatsapp bot                   Please enter your order number to continue.           05:48 PM, 17th Nov                     Bab Al Arab                    9595242410           05:48 PM, 17th Nov                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111322000492    You can also easily track your order from My Account > Order History.             05:48 PM, 17th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:48 PM, 17th Nov                     Bab Al Arab                    It's showing me it's delivered.. while one item is not received yet           05:50 PM, 17th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:50 PM, 17th Nov                     Bab Al Arab                    2           05:50 PM, 17th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:50 PM, 17th Nov                     Bab Al Arab                    1           05:50 PM, 17th Nov                   MAX UAE whatsapp bot                   Please enter your email address           05:50 PM, 17th Nov                     Bab Al Arab                    [email-masked]           05:50 PM, 17th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:50 PM, 17th Nov                   Abdulqader                   Hi, Dear thank you for contacting us. This's kader We would be happy to help you.           05:52 PM, 17th Nov                     Bab Al Arab                    Hi           05:52 PM, 17th Nov                     Bab Al Arab                    How are you?           05:52 PM, 17th Nov                     Bab Al Arab                    Kader do you access to whole chat? Or it's from now on your screen?           05:53 PM, 17th Nov                     Bab Al Arab                    Have to explain again?           05:53 PM, 17th Nov                     Bab Al Arab                    ?           05:54 PM, 17th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:55 PM, 17th Nov                     Bab Al Arab                    When you requested?           05:56 PM, 17th Nov                     Bab Al Arab                    Ok take your time           05:56 PM, 17th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you.  We have checked and we would like to inform you that our courier team contacted on (+971556123234) and delivered the order on (11/13/22 .           05:58 PM, 17th Nov                   Abdulqader                   We request you to please check with your security, family members and neighbours regarding your order.           05:58 PM, 17th Nov                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:00 PM, 17th Nov                     Bab Al Arab                    Yes i am           06:01 PM, 17th Nov                     Bab Al Arab                    No i received 3 items in that packing           06:01 PM, 17th Nov                     Bab Al Arab                    4th one is missing           06:01 PM, 17th Nov                     Bab Al Arab                    Then i checked on application           06:02 PM, 17th Nov                     Bab Al Arab                    It showing me under process           06:02 PM, 17th Nov                     Bab Al Arab                    It's still in this status           06:03 PM, 17th Nov                     Bab Al Arab                    https://www.maxfashion.com/ae/en/p/163696496           06:04 PM, 17th Nov                     Bab Al Arab                    This item is missing in delivery           06:04 PM, 17th Nov                     Bab Al Arab                    Hello are you here?           06:04 PM, 17th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you. please note that this ite  163696496 - - All-Over Camouflage Print Sweatshirt with Round Neck and Long Sleeves   has not been shipped yet, please confirm your wish about receiving is or cancelling it           06:04 PM, 17th Nov                     Bab Al Arab                    ? I am still waiting for it.. So that's why i contact you here           06:05 PM, 17th Nov                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.We request you to please allow us some time so we can work on this and do the needful.           06:05 PM, 17th Nov                     Bab Al Arab                    Ok           06:06 PM, 17th Nov                     Bab Al Arab                    Thank you           06:06 PM, 17th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:06 PM, 17th Nov                     Bab Al Arab                    Yes tell me about your city weather.. Is winter arrived or not yet?           06:07 PM, 17th Nov                   Abdulqader                   The weather is moderate now           06:09 PM, 17th Nov                     Bab Al Arab                    Thank you for helping me           06:09 PM, 17th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:09 PM, 17th Nov                     Bab Al Arab                    No thank you qader           06:10 PM, 17th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:10 PM, 17th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5287755