Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Nov 2022 16:29:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  fc1116220006162 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  FC1116220006162 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  4700242561 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1116220006162     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97477832417            08:19 PM, 16th Nov                   Aya                   Hello Sandy, I am Aya, thank you for contacting us. how may I help you today.           08:19 PM, 16th Nov                   Aya                   we can see that you have contacted us regarding your order 4700242561           08:20 PM, 16th Nov                     hi                    Yes           08:20 PM, 16th Nov                     hi                    I didn't receive it till now           08:20 PM, 16th Nov                   Aya                   We have checked for you and found via your order tracking number that your order (4700242561) has been out for delivery on (Nov 16\22), and we hope it will be delivered to you as soon as possible.           08:21 PM, 16th Nov                   Aya                   Is there anything else may I assist you?           08:21 PM, 16th Nov                     hi                    And I tried to contact with the driver he is unpolite           08:21 PM, 16th Nov                     hi                    He told me your order isnot with me without knowing my order no. Or try to help me           08:22 PM, 16th Nov                   Aya                   We are really sorry to hear that you were not treated well by our employee. This is definitely not the experience we want our customers to have when they shop with us.           08:23 PM, 16th Nov                   Aya                   We take such matters very seriously. We have now sent feedback to our team and they will surely take action on this.           08:23 PM, 16th Nov                     hi                             08:23 PM, 16th Nov                   Aya                   however, please note that the order will be delivered today, and in case you have faced any issue please let us know so that we can do the needful           08:23 PM, 16th Nov                   Aya                   Is there anything else may I assist you?           08:24 PM, 16th Nov                     hi                    I want to know how long it will take ?           08:24 PM, 16th Nov                   Aya                   please allow us till 9 PM           08:26 PM, 16th Nov                   Aya                   as a maximum           08:26 PM, 16th Nov                   Abdulqader                   Is there anything else may I assist you?           08:27 PM, 16th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:29 PM, 16th Nov                     hi                    Thanks           08:29 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5281327