Subject: Ticket Assigned - Conversation with ivy vanessa hassan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Nov 2022 16:21:52 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ivy vanessa hassan ivy vanessa hassan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ivy vanessa hassan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9400130953 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:11 PM, 16th Nov                     ivy vanessa hassan                    I didnt received yet my order           08:12 PM, 16th Nov                     ivy vanessa hassan                    I received a message saying that my parcel was delivered already, but i haven't received any of it           08:12 PM, 16th Nov                   Aya                   Hello Ivy, I am Aya, thank you for contacting us.           08:14 PM, 16th Nov                   Aya                   as per our records your order has been delivered on 16-11-22           08:14 PM, 16th Nov                     ivy vanessa hassan                    But i didnt received any of it           08:14 PM, 16th Nov                   Aya                   could you please check with your family members, your neighbors and the securiety           08:15 PM, 16th Nov                     ivy vanessa hassan                    Okay i will double check again           08:15 PM, 16th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:16 PM, 16th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:17 PM, 16th Nov                     ivy vanessa hassan                    They didnt received any           08:17 PM, 16th Nov                   Abdulqader                    Please accept our full apologies for the inconvenience   Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.            08:18 PM, 16th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:18 PM, 16th Nov                     ivy vanessa hassan                    Only for my order status           08:19 PM, 16th Nov                   Aya                   make sure that we will try our best to solve this issue at the soonest we can           08:20 PM, 16th Nov                   Aya                   Is there anything else may I assist you?           08:20 PM, 16th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:21 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5281278