Subject: Ticket Assigned - Conversation with Neha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Nov 2022 14:28:38 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Neha Neha                    9400237621           06:02 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:02 PM, 16th Nov                     Neha                    Hi           06:02 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:02 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Hello Neha , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:02 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Hello Neha , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:02 PM, 16th Nov                     Neha                    1           06:02 PM, 16th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:02 PM, 16th Nov                     Neha                    9400237621           06:02 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111622003532    You can also easily track your order from My Account > Order History.             06:02 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:02 PM, 16th Nov                     Neha                    2           06:02 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:02 PM, 16th Nov                     Neha                    1           06:02 PM, 16th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:02 PM, 16th Nov                     Neha                    [email-masked]           06:02 PM, 16th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:02 PM, 16th Nov                     Neha                    Ok           06:05 PM, 16th Nov                   Abdulqader                   Hi Neha, thank you for contacting us. This's kader We would be happy to help you.           06:08 PM, 16th Nov                     Neha                    Hi Kader. Just want to check when my order is going to deliver.           06:09 PM, 16th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:12 PM, 16th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible           06:13 PM, 16th Nov                     Neha                    It’s still showing out for delivery and i need it urgently. I order it for some purpose           06:14 PM, 16th Nov                     Neha                    Can I have the driver name and number so that I can call and check           06:14 PM, 16th Nov                     Neha                    There is no point if it will be delivered Tom           06:14 PM, 16th Nov                     Neha                    I need it today and it was showing it will deliver today. That’s the one reason I order it.           06:15 PM, 16th Nov                   Abdulqader                   please accept our sincere apologies for this As the order has gone out for delivery, it will be delivered by the end of the day at the latest           06:17 PM, 16th Nov                     Neha                    Can I get to know the driver details plz           06:18 PM, 16th Nov                   Abdulqader                   Please accept our full apologies, as we do not have the contact number of courier partnerat this moment Kindly note we'll do our best to deliver your order asap and will be contacting you by this number +971501031702           06:20 PM, 16th Nov                     Neha                    But what if it doesn’t deliver.?           06:20 PM, 16th Nov                     Neha                    Till what time they deliver ?           06:21 PM, 16th Nov                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:23 PM, 16th Nov                     Neha                    Ok I will wait. But just let me know till what time they deliver           06:23 PM, 16th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:25 PM, 16th Nov                     Neha                    No           06:26 PM, 16th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:27 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5280401