Subject: Ticket Assigned - Conversation with Jason
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Nov 2022 14:04:49 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jason Jason                    Hello           05:48 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:48 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:48 PM, 16th Nov                     Jason                    1           05:48 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Hello Jason , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:48 PM, 16th Nov                     Jason                    1           05:48 PM, 16th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:48 PM, 16th Nov                     Jason                    9400022469           05:49 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111522002773    You can also easily track your order from My Account > Order History.             05:49 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:49 PM, 16th Nov                     Jason                    2           05:49 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:49 PM, 16th Nov                     Jason                    1           05:49 PM, 16th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:49 PM, 16th Nov                     Jason                    [email-masked]           05:49 PM, 16th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:50 PM, 16th Nov                     Jason                    3           05:50 PM, 16th Nov                   Abdulqader                   Hi Jason, thank you for contacting us. This's kader We would be happy to help you.           05:50 PM, 16th Nov                     Jason                    Hello           05:51 PM, 16th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:51 PM, 16th Nov                     Jason                    My order is rejected           05:51 PM, 16th Nov                     Jason                    But no one called me           05:51 PM, 16th Nov                   Abdulqader                   Is this contact number is right +971525742271 ?           05:51 PM, 16th Nov                     Jason                    Yes           05:52 PM, 16th Nov                     Jason                    I need the order today           05:52 PM, 16th Nov                     Jason                    Badly needed           05:52 PM, 16th Nov                     Jason                    It is very important           05:52 PM, 16th Nov                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           05:53 PM, 16th Nov                     Jason                    So what date i will receive the item?           05:53 PM, 16th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           05:54 PM, 16th Nov                     Jason                             05:54 PM, 16th Nov                     Jason                    How many days will it take?           05:55 PM, 16th Nov                   Abdulqader                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           05:55 PM, 16th Nov                     Jason                    I need the item by tomorrow           05:56 PM, 16th Nov                     Jason                    Yes but i want to know how many days will it take?           05:56 PM, 16th Nov                   Abdulqader                   We wil do our best to arrange the delivery ASAP and you will updated shortly           05:57 PM, 16th Nov                     Jason                    Asap means? 3days or more?           05:57 PM, 16th Nov                     Jason                    Can i contact here anytime?           05:58 PM, 16th Nov                   Abdulqader                   Please feel free to get in touch if you need further assistance.           05:59 PM, 16th Nov                     Jason                    I hope by tomorrow you will give me update           05:59 PM, 16th Nov                     Jason                    Please i need the item ASAP.           05:59 PM, 16th Nov                   Abdulqader                   we will be on touch with you and contact you on your email           06:00 PM, 16th Nov                     Jason                    Okay thankyou.           06:00 PM, 16th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:02 PM, 16th Nov                     Jason                    Only that one           06:02 PM, 16th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:04 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5280238