Subject: Note Added - [#4935389] Conversation with yousra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Nov 2022 11:58:42 +0000

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4935389    Subject:  Conversation with yousra   Requester: yousra    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Faraz,</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sanket Sable</div>
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<div class="MsoNormal">Omni Channel Manager, Centrepoint </div>
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<div class="MsoNormal">Mob. +971-521455465</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, November 16, 2022 3:50 PM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#4935389] - Conversation with yousra</div>
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<div class="MsoNormal">Hi <a id="OWAAMC4BD34B0EFB64D61BD504159AF849866" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a>,</div>
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<div class="MsoNormal">Please assist with the below.</div>
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<div class="MsoNormal">Thankyou,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalations &amp; Vendor Management</div>
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<div class="MsoNormal">Landmark Digital</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, November 4, 2022 1:55 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4935389] - Conversation with yousra</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Hope you are doing well.<br>
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With reference to the order number: 9587954159<br>
AWB: FP092722001684<br>
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Order has been marked as delivered and customer is reporting not receiving this order.<br>
We have already checked with courier and as per them order has been delivered and we have requested for POD, we have shared the same with the customer but the customer still denying<br>
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The customer contacted us regarding this issue on 29 Sep 2022.<br>
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Customer is shopping with us since 9/27/22 and has 1 completed.<br>
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The order against which customer is denying receiving is worth AED 255.85.<br>
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Kindly provide us a refund approval for this so we can close this case asap.<br>
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Find the attached POD shared with the customer for your reference.<br>
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Thank you for your help!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Thu, 29 Sep at 5:25 AM
<span class="separator">, yousra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">yousra</span></div>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint Stores </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في متاجر سنتربوينت<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="color:#3F3F46"> Please enter your name<br>
<b>Customer: </b>yousra<br>
<b>Bot: </b>Hi yousra, what do you need help with?<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> Order Status<br>
<b>Bot: </b>Please enter your order number to continue.<br>
<b>Customer: </b>9587954159<br>
<b>Bot: </b></span>
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<span style="color:#3F3F46">Your order is
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Track your order here:
<a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP092722001684" rel="noreferrer">
https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP092722001684</a>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">You can also easily track your order from
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<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your Email address<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>Please enter your Phone number<br>
<b>Customer: </b>0543546700</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Yousra , Thank you for contacting us. I'm Tawfik. I will be happy to help you.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hi tawfik, my order is late for delivery as i should have received it last Tuesday</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok, take your time please</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Yes</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We apologize for that delay , we will escalate your issue to deliver your order asap</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:23 AM, 29th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohammed</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk3NjY3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xiwB35YBmuur4rKvHkkQrnXOIeAsflGAwQOPvdBDY4M" data-id="2044004976679" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any another inquiry can i help you with ?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:23 AM, 29th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">yousra</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk3NjY3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xiwB35YBmuur4rKvHkkQrnXOIeAsflGAwQOPvdBDY4M" data-id="2044004976679" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Yes, my flight is today at 6 pm, i want to receive my order before 4 pm please</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:24 AM, 29th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohammed</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk3NjY3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xiwB35YBmuur4rKvHkkQrnXOIeAsflGAwQOPvdBDY4M" data-id="2044004976679" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">we will do the needful</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:24 AM, 29th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohammed</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk3NjY3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xiwB35YBmuur4rKvHkkQrnXOIeAsflGAwQOPvdBDY4M" data-id="2044004976679" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.<br>
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Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:24 AM, 29th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">yousra</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk3NjY3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xiwB35YBmuur4rKvHkkQrnXOIeAsflGAwQOPvdBDY4M" data-id="2044004976679" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thanks</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:24 AM, 29th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">yousra</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk3NjY3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xiwB35YBmuur4rKvHkkQrnXOIeAsflGAwQOPvdBDY4M" data-id="2044004976679" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Good one for you too</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:25 AM, 29th Sep</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/662155693339981" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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</blockquote>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4935389:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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