Subject: Ticket Assigned - Conversation with Shruti Guleria
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Nov 2022 16:22:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shruti Guleria Shruti Guleria                    Hello           08:05 PM, 15th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:05 PM, 15th Nov                   Centrepoint UAE whatsapp bot                    Hello Shruti Guleria , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:05 PM, 15th Nov                     Shruti Guleria                    3           08:06 PM, 15th Nov                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            08:06 PM, 15th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:06 PM, 15th Nov                     Shruti Guleria                    2           08:06 PM, 15th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:06 PM, 15th Nov                     Shruti Guleria                    1           08:06 PM, 15th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:06 PM, 15th Nov                     Shruti Guleria                    [email-masked]           08:06 PM, 15th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:06 PM, 15th Nov                   Aya                   Hello Shruti, I am Aya, thank you for contacting us. how may I help you today.           08:09 PM, 15th Nov                     Shruti Guleria                    I ordered a pair of jeans n a t shirt today afternoon           08:09 PM, 15th Nov                     Shruti Guleria                    But order is not showing in my app nor i receive any confirmation msg           08:10 PM, 15th Nov                     Shruti Guleria                    Money has deducted from my account           08:10 PM, 15th Nov                     Shruti Guleria                    N i have don’t have any order no also           08:10 PM, 15th Nov                   Aya                   Please note that after checking the account linked with the following email ID: [email-masked]. We could not detect any order placed, Hence if the amount has been deducted we request you to raise objection to your bank and they will check & assist you about the refund.           08:12 PM, 15th Nov                   Aya                   Is there anything else may I assist you?           08:12 PM, 15th Nov                     Shruti Guleria                    Can u check any order of this jeans today ?           08:12 PM, 15th Nov                     Shruti Guleria                    I order this jeans n tshrt           08:13 PM, 15th Nov                     Shruti Guleria                    I order this 4:45 in the evening           08:14 PM, 15th Nov                     Shruti Guleria                    My phone no was there but i think i put email is wrong           08:14 PM, 15th Nov                   Aya                   kindly note that we are unable to check if an order has been placed for this item           08:14 PM, 15th Nov                   Aya                   we are unable to find any order with us           08:14 PM, 15th Nov                     Shruti Guleria                    Any order from 0521384233 phone no ?           08:15 PM, 15th Nov                     Shruti Guleria                    Your Cr.Card XXX22 was used for AED52.00 on 15/11/2022 16:56:17 at LANDMARK RETAIL INVE,DUBAI-AE.           08:16 PM, 15th Nov                     Shruti Guleria                    I received this msg           08:16 PM, 15th Nov                   Aya                   kindly note that we are unable to find any order has been placed today           08:18 PM, 15th Nov                   Aya                   Hence if the amount has been deducted we request you to raise objection to your bank and they will check & assist you about the refund.           08:18 PM, 15th Nov                     Shruti Guleria                    Ok           08:18 PM, 15th Nov                   Aya                   Is there anything else may I assist you?           08:19 PM, 15th Nov                     Shruti Guleria                    No thank you           08:20 PM, 15th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:21 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5273898