Subject: Ticket Assigned - Conversation with JoHnCy?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Nov 2022 16:32:26 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with JoHnCy? JoHnCy?                    I need an update from ur side           08:16 PM, 14th Nov                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:16 PM, 14th Nov                    Centrepoint KW whatsapp bot                    Hello JoHnCy? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:16 PM, 14th Nov                     JoHnCy?                    I have to complain about the shipping charge           08:16 PM, 14th Nov                    Centrepoint KW whatsapp bot                    Hi JoHnCy? , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            08:16 PM, 14th Nov                     JoHnCy?                    3           08:16 PM, 14th Nov                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            08:17 PM, 14th Nov                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:17 PM, 14th Nov                     JoHnCy?                    2           08:17 PM, 14th Nov                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:17 PM, 14th Nov                     JoHnCy?                    1           08:17 PM, 14th Nov                    Centrepoint KW whatsapp bot                   Please enter your email address           08:17 PM, 14th Nov                     JoHnCy?                    [email-masked]           08:17 PM, 14th Nov                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:17 PM, 14th Nov                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           08:18 PM, 14th Nov                     JoHnCy?                    Hi           08:18 PM, 14th Nov                     JoHnCy?                    I spoke to Mr Mohammed in the morning regarding the extra shipping charge you have charged me for the previous order           08:19 PM, 14th Nov                     JoHnCy?                    They said they wl update me in my Email           08:19 PM, 14th Nov                     JoHnCy?                    Till now no one have contacted me           08:19 PM, 14th Nov                   Abdulqader                   We can see that you are contacting us regarding your order 8195530509 ?           08:19 PM, 14th Nov                     JoHnCy?                    Yes           08:20 PM, 14th Nov                     JoHnCy?                    You aap says free shipping for any orders above 13 right ?           08:20 PM, 14th Nov                     JoHnCy?                    And it was so until last week           08:20 PM, 14th Nov                     JoHnCy?                    I even got an order last week for 13 kd and it was free shipping and delivery           08:21 PM, 14th Nov                     JoHnCy?                    This time my order was for 16 kd +           08:21 PM, 14th Nov                     JoHnCy?                    How could they charge me 2 kd shipping ?           08:21 PM, 14th Nov                     JoHnCy?                    R u there ?           08:22 PM, 14th Nov                     JoHnCy?                    I didn’t want the delivery boy to loose his money           08:23 PM, 14th Nov                     JoHnCy?                    That’s why I paid the whole amount           08:23 PM, 14th Nov                     JoHnCy?                    But I need an explanation for the extra charge           08:23 PM, 14th Nov                     JoHnCy?                    And refund of 2 kd           08:24 PM, 14th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you. Delivery is free on orders of KWD 18 and above. If your total order value is less than KWD 18, you will be charged KWD 2 for delivery.Your delivery charges will be displayed during the checkout process.           08:24 PM, 14th Nov                     JoHnCy?                    Since when you started this ?           08:24 PM, 14th Nov                     JoHnCy?                    In the app it shows free shipping for above 13           08:25 PM, 14th Nov                     JoHnCy?                             08:25 PM, 14th Nov                     JoHnCy?                    What is this then ??           08:25 PM, 14th Nov                     JoHnCy?                    And I told you last week I ordered for 13 kd and it was free           08:26 PM, 14th Nov                     JoHnCy?                    Give me an explanation then why it still shows free above 13 ?           08:26 PM, 14th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.   We request you to please allow us some time so we can work on this and do the needful.            08:27 PM, 14th Nov                     JoHnCy?                             08:27 PM, 14th Nov                     JoHnCy?                    This was my previous order           08:27 PM, 14th Nov                     JoHnCy?                    look it was free           08:28 PM, 14th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:28 PM, 14th Nov                     JoHnCy?                    Nothing           08:28 PM, 14th Nov                     JoHnCy?                    Please refund my money that’s it           08:28 PM, 14th Nov                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           08:30 PM, 14th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:32 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5267148