Subject: Ticket Assigned - Conversation with Farzana Shaheen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Nov 2022 14:54:24 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Farzana Shaheen Farzana Shaheen                    Hi           06:46 PM, 14th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:46 PM, 14th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:46 PM, 14th Nov                     Farzana Shaheen                    1           06:46 PM, 14th Nov                   Centrepoint UAE whatsapp bot                    Hello Farzana Shaheen , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:46 PM, 14th Nov                     Farzana Shaheen                    1           06:46 PM, 14th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:46 PM, 14th Nov                     Farzana Shaheen                    9595430168           06:47 PM, 14th Nov                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            06:47 PM, 14th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:47 PM, 14th Nov                     Farzana Shaheen                    2           06:47 PM, 14th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:47 PM, 14th Nov                     Farzana Shaheen                    1           06:48 PM, 14th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:48 PM, 14th Nov                     Farzana Shaheen                    [email-masked]           06:48 PM, 14th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:48 PM, 14th Nov                   Abdulqader                   Hi Farzana, thank you for contacting us. This's kader We would be happy to help you.           06:48 PM, 14th Nov                     Farzana Shaheen                    I have placed order for click and collect yesterday           06:49 PM, 14th Nov                     Farzana Shaheen                    It's still showing processing           06:49 PM, 14th Nov                     Farzana Shaheen                    I am traveling tomorrow           06:49 PM, 14th Nov                     Farzana Shaheen                    I need it by today           06:49 PM, 14th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:50 PM, 14th Nov                   Abdulqader                   I can see that delivery of this order has taken longer than our normal pick up day , and I am really very sorry for this delay. I know that you’ve been waiting for it.           06:50 PM, 14th Nov                   Abdulqader                   Please be assured that now we will escalate your concern to our store team and we will ask them to dto arrange the order ASAP and you will updated shortly           06:51 PM, 14th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:52 PM, 14th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:54 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5266369