Subject: Ticket Assigned - Conversation with fatma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Nov 2022 14:11:25 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatma fatma                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  fatma Bot:  Hi fatma, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9595460045 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC111422000494     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971585047532            05:58 PM, 14th Nov                   Abdulqader                   Hi fatma, thank you for contacting us. This's kader We would be happy to help you.           05:58 PM, 14th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:58 PM, 14th Nov                   Abdulqader                    We are truly sorry for the inconvenience caused to you. we would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible           05:59 PM, 14th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:00 PM, 14th Nov                   Abdulqader                   Kindly note we'll do our best to deliver your order asap and will be contacting you by this number +971585047532           06:02 PM, 14th Nov                     fatma                    i want my order please           06:02 PM, 14th Nov                   Abdulqader                   We will do our best to arrange the delivery today and you will updated shortly           06:03 PM, 14th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:04 PM, 14th Nov                     fatma                    but i’ll be not there , i have to leave and i wait for him all day           06:04 PM, 14th Nov                     fatma                    and i have to pay by cash           06:04 PM, 14th Nov                     fatma                    so i don’t know why it takes so much time to delivery           06:05 PM, 14th Nov                     fatma                    it’s been since this morning i’m waiting           06:05 PM, 14th Nov                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:05 PM, 14th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:06 PM, 14th Nov                     fatma                    no just tell the man that i’ll put the money underneath of my carpet for him to take and he can leave my order at my door           06:07 PM, 14th Nov                     fatma                    anyway he can call me           06:07 PM, 14th Nov                   Abdulqader                   Our delivery team always contacts the customer before attempting any delivery.           06:08 PM, 14th Nov                   Abdulqader                   Ok sure will do the needful           06:08 PM, 14th Nov                     fatma                    ok           06:08 PM, 14th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:08 PM, 14th Nov                     fatma                    no thank you just help me with my order please           06:09 PM, 14th Nov                     fatma                    i’ll leave in one hour           06:09 PM, 14th Nov                   Abdulqader                   Ok sure           06:11 PM, 14th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:11 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5266013