Subject: Ticket Assigned - Conversation with Eby
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Nov 2022 09:41:53 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Eby Eby                    Hello           01:13 PM, 14th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:13 PM, 14th Nov                   Centrepoint UAE whatsapp bot                    Hello Eby , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:13 PM, 14th Nov                     Eby                    1           01:13 PM, 14th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           01:13 PM, 14th Nov                     Eby                    Order # 9595281934           01:13 PM, 14th Nov                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           01:13 PM, 14th Nov                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            01:13 PM, 14th Nov                     Eby                    9595281934           01:14 PM, 14th Nov                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            01:14 PM, 14th Nov                     Eby                    1           01:14 PM, 14th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           01:14 PM, 14th Nov                     Eby                    9595281934           01:14 PM, 14th Nov                   Centrepoint UAE whatsapp bot                    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.            01:14 PM, 14th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:14 PM, 14th Nov                     Eby                    So is it ready ?           01:15 PM, 14th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:15 PM, 14th Nov                     Eby                    2           01:15 PM, 14th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:15 PM, 14th Nov                     Eby                    1           01:15 PM, 14th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:15 PM, 14th Nov                     Eby                    [email-masked]           01:15 PM, 14th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:15 PM, 14th Nov                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           01:19 PM, 14th Nov                     Eby                    I ordered my product and when I went to collect it ,it was not ready           01:20 PM, 14th Nov                     Eby                    Now here you are saying the order is ready to pick up and when I checked in the application it’s still under processing           01:20 PM, 14th Nov                     Eby                    Which one should I believe?           01:21 PM, 14th Nov                     Eby                    I’m going home country tomorrow, you already took money from me and making me wait           01:21 PM, 14th Nov                     Eby                    This is not good           01:21 PM, 14th Nov                     Eby                    Give me solution           01:21 PM, 14th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:23 PM, 14th Nov                     Eby                    I want my product today           01:23 PM, 14th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you.  Your order ID 9595281934 is now ready for collection.  Kindly make sure to have your Emirates ID or Passport, during the pickup.           01:24 PM, 14th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           01:26 PM, 14th Nov                     Eby                    But why it’s not showing in the application?           01:26 PM, 14th Nov                     Eby                             01:26 PM, 14th Nov                     Eby                             01:26 PM, 14th Nov                     Eby                    Why it’s still processing?           01:26 PM, 14th Nov                     Eby                    I can’t just go to Mall of emirates from Sharjah and come back without the product?           01:27 PM, 14th Nov                     Eby                    Can you make the delivery location to Sharjah ?           01:27 PM, 14th Nov                     Eby                    To Sahara Centre Sharjah           01:28 PM, 14th Nov                     Eby                    ?           01:28 PM, 14th Nov                   Abdulqader                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.           01:29 PM, 14th Nov                     Eby                    You told the order is ready for collection, then why’s it’s not showing in the application           01:30 PM, 14th Nov                     Eby                    If I go to store and the people there will only rely to the application, right ?           01:30 PM, 14th Nov                   Abdulqader                   As per our system order is ready you can collect it from the store(Mall of the Emirates) now make sure to have your Emirates ID or Passport           01:30 PM, 14th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           01:32 PM, 14th Nov                     Eby                    What should I do if this is not ready when I went there ?           01:32 PM, 14th Nov                     Eby                    Give me a solution for that also ?           01:32 PM, 14th Nov                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:33 PM, 14th Nov                   Abdulqader                   please that we will contact you through your email once we get any updates           01:34 PM, 14th Nov                     Eby                    On stand by for your response           01:34 PM, 14th Nov                     Eby                    Can you contact me via mobile?           01:34 PM, 14th Nov                   Abdulqader                   If not getting any updates you can again contact us here           01:35 PM, 14th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           01:35 PM, 14th Nov                     Eby                    That’s not possible, you should contact me           01:35 PM, 14th Nov                     Eby                    What time can I expect your response?           01:36 PM, 14th Nov                   Abdulqader                   We request you to please allow us some more time and we will update you on the same as soon as we have received further update from our concerned team..           01:37 PM, 14th Nov                     Eby                    On standby           01:37 PM, 14th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           01:39 PM, 14th Nov                     Eby                    No, but I want a clear answer for my subject query           01:39 PM, 14th Nov                   Abdulqader                   Ok sure will do the needful           01:41 PM, 14th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:41 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5263668