Subject: Ticket Assigned - Conversation with yousra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Nov 2022 08:38:37 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yousra yousra                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  yousra Bot:  Hi yousra, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9587954159 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP092722001684     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0543546700            05:18 AM, 29th Sep                   Mohammed                   Hi Yousra , Thank you for contacting us. I'm Tawfik. I will be happy to help you.           05:20 AM, 29th Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:21 AM, 29th Sep                     yousra                    Hi tawfik, my order is late for delivery as i should have received it last Tuesday           05:21 AM, 29th Sep                     yousra                    Ok, take your time please           05:21 AM, 29th Sep                   Mohammed                   Please confirm your mobile number 543546700 is correct           05:22 AM, 29th Sep                     yousra                    Yes           05:22 AM, 29th Sep                   Mohammed                   We apologize for that delay , we will escalate your issue to deliver your order asap           05:23 AM, 29th Sep                   Mohammed                   Do you have any another inquiry can i help you with ?           05:23 AM, 29th Sep                     yousra                    Yes, my flight is today at 6 pm, i want to receive my order before 4 pm please           05:24 AM, 29th Sep                   Mohammed                   we will do the needful           05:24 AM, 29th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:24 AM, 29th Sep                     yousra                    Thanks           05:24 AM, 29th Sep                     yousra                    Good one for you too           05:25 AM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4935389