Subject: Ticket Assigned - Conversation with GT
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Nov 2022 15:52:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with GT GT                    Good evening, I am following up regarding my order Weve shipped your order 9595203945 with AWB 1000018140658.           07:29 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:29 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:29 PM, 13th Nov                     GT                    1           07:29 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    Hello GT , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:29 PM, 13th Nov                     GT                    1           07:29 PM, 13th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:29 PM, 13th Nov                     GT                    9595203945           07:29 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=1000018140658    You can also easily track your order from My Account > Order History.             07:29 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:29 PM, 13th Nov                     GT                    2           07:30 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:30 PM, 13th Nov                     GT                    1           07:30 PM, 13th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:30 PM, 13th Nov                     GT                    [email-masked]           07:30 PM, 13th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:30 PM, 13th Nov                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           07:30 PM, 13th Nov                     GT                    Ok           07:30 PM, 13th Nov                     GT                    Hi Kader, I was supposed to receive my order 9595203945 with AWB 1000018140658 today 13th November           07:31 PM, 13th Nov                     GT                    I cannot see where it is and it is 7:30pm here in Abu Dhabi, UAE           07:31 PM, 13th Nov                     GT                    There is no further update. Please advise           07:32 PM, 13th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:33 PM, 13th Nov                   Abdulqader                   Is this contact number is right     +971558319360?           07:34 PM, 13th Nov                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:36 PM, 13th Nov                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:39 PM, 13th Nov                     GT                    Yes           07:40 PM, 13th Nov                     GT                    The contact number +971558319360 is correct           07:40 PM, 13th Nov                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           07:42 PM, 13th Nov                     GT                    Can you please advise me the expected time and date for delivery?           07:43 PM, 13th Nov                   Abdulqader                   Please note that, unfortunately, it is not possible to specify a specific time for delivery of the order           07:46 PM, 13th Nov                   Abdulqader                   But We will do our best to arrange the delivery ASAP and you will updated shortly           07:46 PM, 13th Nov                     GT                    Ok what about the date of delivery?           07:46 PM, 13th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.  please that we will contact you through your email once we get any updates           07:49 PM, 13th Nov                     GT                    Okay           07:50 PM, 13th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:50 PM, 13th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:52 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5259386