Subject: Ticket Assigned - Conversation with Masoom
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Nov 2022 14:11:45 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Masoom Masoom                    HI           05:37 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:37 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    Hello Masoom , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:37 PM, 13th Nov                     Masoom                    1           05:37 PM, 13th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:37 PM, 13th Nov                     Masoom                    9594346495           05:37 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111022003311    You can also easily track your order from My Account > Order History.             05:37 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:37 PM, 13th Nov                     Masoom                    2           05:37 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:37 PM, 13th Nov                     Masoom                    1           05:37 PM, 13th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:37 PM, 13th Nov                     Masoom                    [email-masked]           05:38 PM, 13th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:38 PM, 13th Nov                     Masoom                    Ok           05:38 PM, 13th Nov                   Abdulqader                   Hi Masoom, thank you for contacting us. This's kader We would be happy to help you.           05:39 PM, 13th Nov                     Masoom                    Kader i really want to understand want thing from you guys           05:40 PM, 13th Nov                     Masoom                    Are u guys capabale on helping customers or here Jst to provide false commitments           05:40 PM, 13th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:42 PM, 13th Nov                     Masoom                    Hw muj time is required it’s been tooo late           05:42 PM, 13th Nov                     Masoom                    I’m flying today I told your guys this in the morning           05:42 PM, 13th Nov                     Masoom                    If I knw abt this that the delivery service is so pathetic I would have gone to the store and picked it           05:43 PM, 13th Nov                     Masoom                    This is soo bad           05:43 PM, 13th Nov                     Masoom                    I have chased you guys for several times           05:44 PM, 13th Nov                     Masoom                    But still no proper response           05:44 PM, 13th Nov                   Abdulqader                   Thank you for patience.   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           05:45 PM, 13th Nov                     Masoom                    I don’t want it           05:45 PM, 13th Nov                     Masoom                    Trust me           05:45 PM, 13th Nov                     Masoom                    I’m never buying things from you           05:45 PM, 13th Nov                     Masoom                    I Jst want to cancel all this           05:46 PM, 13th Nov                     Masoom                    Because you guys can’t deliver           05:46 PM, 13th Nov                     Masoom                    Also I’m taking this messages online on various platforms           05:47 PM, 13th Nov                     Masoom                    To the tell the people of Dubai that centre point can’t really function           05:47 PM, 13th Nov                     Masoom                    It is so bizarre that you guys can’t follow up with your delivery partner           05:47 PM, 13th Nov                     Masoom                    Nor there is any courtesy call           05:48 PM, 13th Nov                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           05:50 PM, 13th Nov                     Masoom                    What can you do nw           05:50 PM, 13th Nov                     Masoom                    Shall I cancel my flight           05:50 PM, 13th Nov                     Masoom                    What is the issue here ?           05:51 PM, 13th Nov                     Masoom                    You guys have no control on logistics           05:51 PM, 13th Nov                     Masoom                    I was promised the delivery way before Sunday           05:52 PM, 13th Nov                     Masoom                    Then why I’m facing this           05:52 PM, 13th Nov                     Masoom                    Why is that u guys can’t arrange the delivery           05:53 PM, 13th Nov                     Masoom                    Why is that u can furnish your promises           05:53 PM, 13th Nov                   Abdulqader                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:55 PM, 13th Nov                     Masoom                    Why is that then I’m not getting a solution           05:56 PM, 13th Nov                     Masoom                    Its already 6 pm           05:56 PM, 13th Nov                     Masoom                    Will I get my order today or no           05:56 PM, 13th Nov                     Masoom                    Answer me           05:56 PM, 13th Nov                     Masoom                    Assure me           05:56 PM, 13th Nov                     Masoom                    Or your words don’t mean anything           05:56 PM, 13th Nov                     Masoom                    It’s a total disaster           05:56 PM, 13th Nov                   Abdulqader                   Please allow us some time and we will get back to you soon with an update.  Rest assured we try our best to provide solutions to every issue in the best possible way available to us.           05:59 PM, 13th Nov                     Masoom                    Hw muj time           05:59 PM, 13th Nov                     Masoom                    U guys had 6 days           05:59 PM, 13th Nov                   Abdulqader                   we will update you on the same as soon as we have received further update from our concerned team.           06:01 PM, 13th Nov                     Masoom                    I’m sorry But please cancel the order           06:02 PM, 13th Nov                     Masoom                    Because I have been tested to the core           06:02 PM, 13th Nov                     Masoom                    If you can deliver within the next 30 minutes what’s the use           06:03 PM, 13th Nov                     Masoom                    Because I had got this stuff to get back to India           06:03 PM, 13th Nov                     Masoom                    And nw I can’t           06:03 PM, 13th Nov                     Masoom                    Nw I have got this feeling that I should have placed the order one month back so that I could have got it earlier it’s my fault should have trusted your shitty service           06:04 PM, 13th Nov                   Mohamed                   We know that you expect the highest levels of service from our company, and we are very sorry for our failure to comply with the basic standards and for the delay we caused in delivering the order.           06:07 PM, 13th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:08 PM, 13th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:11 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5258567