Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Nov 2022 14:10:14 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           05:48 PM, 13th Nov                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           05:52 PM, 13th Nov                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:55 PM, 13th Nov                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:58 PM, 13th Nov                     User                    what about my order           05:58 PM, 13th Nov                     User                    should delivered yesterday           05:58 PM, 13th Nov                     User                    please i want to cancel my order           05:59 PM, 13th Nov                   Abdulqader                   Could you please 
 share your order number so that I can assist you further?           06:00 PM, 13th Nov                     User                    8194922047           06:02 PM, 13th Nov                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           06:02 PM, 13th Nov                   Abdulqader                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           06:02 PM, 13th Nov                     User                    i will not receive the order           06:02 PM, 13th Nov                     User                    try in future to respect your delivery date and time           06:03 PM, 13th Nov                     User               
      when you wrote the delivered on 12 of november and even in this moment no one contacting me           06:04 PM, 13th Nov                     User                    so please tell the driver to not contact me           06:04 PM, 13th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.           06:06 PM, 13th Nov                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           06:06 PM, 13th Nov                     User                    no problem/ thanks anyway           06:07 PM, 13th Nov                   Abdulqader                   Do you have any other inquiries that we can help with? 
           06:07 PM, 13th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:09 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5258548