Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 13 Nov 2022 13:20:36 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    8194976112           04:55 PM, 13th Nov                     User                    It's a wall clock that was supposed to be delivered yesterday           04:55 PM, 13th Nov                     User                    There is no update from your end           04:55 PM, 13th Nov                   Abdulqader                   Hi Daer, thank you for contacting us. This's kader We would be happy to help you.           04:59 PM, 13th Nov                     User                    My order is not delivered yet           04:59 PM, 13th Nov                     User                    Order No 8194976112           05:00 PM, 13th Nov                     User                    It's a wall clock that was supposed to be delivered yesterday           05:00 PM, 13th Nov                     User                    There is no update from your end regarding its delivery           05:00 PM, 13th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:00 PM, 13th Nov                   Abdulqader                   Is this contact number is right +96599297249?           05:02 PM, 13th Nov                     User                    Yes           05:02 PM, 13th Nov                     User                    It's correct           05:02 PM, 13th Nov                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           05:03 PM, 13th Nov                     User                    This is not fair. There is already too much of delay and still you are not able to tell me the exact time of delivery           05:04 PM, 13th Nov                     User                    At least you should tell me when is it going to be delivered           05:05 PM, 13th Nov                   Abdulqader                   Please accept our apologies for the inconvenience and delay caused. Your order should be delivered 12-11-2022           05:05 PM, 13th Nov                     User                    It's 13 November today           05:06 PM, 13th Nov                   Abdulqader                   However, we will contact the Courrier team to find out the reasons for the delay in the order           05:06 PM, 13th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           05:06 PM, 13th Nov                     User                    Why don't you cancel the order if you can't deliver it on time?           05:07 PM, 13th Nov                   Abdulqader                   please accept our sincere apologies for this unexpected delay. Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           05:08 PM, 13th Nov                     User                    Give me an update at least           05:08 PM, 13th Nov                   Abdulqader                   we will update you on the same as soon as we have received further update from our concerned team.           05:09 PM, 13th Nov                   Abdulqader                   we will be on touch with you and contact you on your email           05:10 PM, 13th Nov                     User                    Sorry I can't accept your explanation           05:10 PM, 13th Nov                     User                    You are trying to tell me that you don't own any responsibility for the delay and that I have to wait endlessly?           05:11 PM, 13th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.           05:12 PM, 13th Nov                     User                    I am sorry, I have lost faith in Homecentre. You should at least update your customer regarding any delay, which you are not doing. I regret ordering from Homecentre and would NEVER recommend it to my friends. A very bad and horrible experience!           05:13 PM, 13th Nov                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           05:14 PM, 13th Nov                     User                    Not acceptable at all! I had to reach out to you with my problem whereas it should have been the other way round! Terrible customer care! You are not bothered about your reputation, it seems!           05:15 PM, 13th Nov                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           05:17 PM, 13th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:18 PM, 13th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:20 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5258178