Subject: New Reply Received - App and web order not clubbing
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Nov 2022 13:18:14 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  App and web order not clubbing  Ticket comment <div dir="auto">Dear support team<div dir="auto">Good day</div>
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<div dir="auto">Recent promotion screen shot is attached here</div>
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<div dir="auto">Other screen shots were already attached to last email</div>
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<div dir="auto">Answer to your questions are mentioned below</div>
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<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Screenshot Of The Issue</div>
<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Refer to attached photos here and previous mail - order remains split under same account</div>
<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'><br></div>
<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>- email address :</div>
<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>
<br>- Country of access</div>
<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Kuwait </div>
<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>
<br>- type of device used</div>
<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Android phone and laptop both tried same concern</div>
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<br>- Application version.</div>
<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>7.51 refer to attached photos </div>
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<br>- System version</div>
<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Android 12 refer to attached photos</div>
<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'><br></div>
<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Regards,</div>
<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Labib</div>
<div dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Mobile 94464705</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 13 Nov 2022, 12:51 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Muhammadlabib,<br><br>Thanks for your response.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>We sincerely apologize for the issue that you are facing, however, provide us with the screenshot of the offer and we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.</div>
<div dir="ltr">If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</div>
<div dir="ltr">-Screenshot Of The Issue</div>
<div dir="ltr">- email address :<br>- Country of access<br>- type of device used<br>- Application version.<br>- System version<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Centrepoint </span>Support Team</div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044004742779'>Screenshot_2022-11-13-16-15-06-936_com.android.settings.jpg</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044004742780'>Screenshot_2022-11-13-16-13-59-485_com.landmarkgroup.centrepointstores.jpg</a><br />3. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044004742781'>Screenshot_2022-11-12-14-33-37-660_com.landmarkgroup.centrepointstores.jpg</a><br />4. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044004742782'>IMG_20221112_150820.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5251096