Subject: Ticket Assigned - Promotions or Gift Vouchers
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 13 Nov 2022 09:21:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Promotions or Gift Vouchers 9594998441
This is my order number,  I'm ordered from 11.11 Deals, I'm also see Their buy 1 get 1 offer.  
But today i received my order from wtc mall outlet but here only one products have don’t have free one... 

Plz explain me what is the conditions? https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5251371