Subject: Ticket Assigned - Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Nov 2022 16:19:02 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery munir husnain                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  munir husnain Bot:  Hi munir husnain, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9594635747 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111022001268     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0529738500            08:04 PM, 11th Nov                   Abdulqader                   Hi munir , thank you for contacting us. This's kader We would be happy to help you.           08:05 PM, 11th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:05 PM, 11th Nov                   Abdulqader                   Is this contact number is right  +971529738500?           08:07 PM, 11th Nov                     munir husnain                    Yes           08:07 PM, 11th Nov                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           08:08 PM, 11th Nov                     munir husnain                             08:09 PM, 11th Nov                     munir husnain                    Why partial order was cancelled??           08:09 PM, 11th Nov                     munir husnain                    May i know the reason of it           08:10 PM, 11th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:11 PM, 11th Nov                     munir husnain                    Ok           08:12 PM, 11th Nov                   Abdulqader                   The (164134179 - - Colourblock Shoes with Lace-Up Closure) in your order ID 9594635747went out of stock, so we've partially shipped your order and the amount ofAED30.51 will be refunded back to your debit or Credit Card in 7-14 working days.  We apologize for the inconvenience caused and thank you for your patience.           08:13 PM, 11th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:14 PM, 11th Nov                     munir husnain                    But same artical is available even now in same size           08:14 PM, 11th Nov                     munir husnain                    How come its possible that it is available now but wasn't yesterday           08:15 PM, 11th Nov                   Abdulqader                   We are truly sorry to hear that you are facing issues while trying to add an item to the shopping cart. This is surely not the experience we want our customers to have when they shop with us.           08:15 PM, 11th Nov                   Abdulqader                   Due to its high demand; the item might have been added and ordered already when the item came back in stock.  We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.           08:16 PM, 11th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:16 PM, 11th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:18 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5247242