Subject: Ticket Assigned - Conversation with Rizzu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Nov 2022 16:16:15 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rizzu Rizzu                    Hi           07:49 PM, 11th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:49 PM, 11th Nov                   Centrepoint UAE whatsapp bot                    Hello Rizzu , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:49 PM, 11th Nov                     Rizzu                    1           07:49 PM, 11th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:49 PM, 11th Nov                     Rizzu                    9594500796           07:49 PM, 11th Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM216793258    You can also easily track your order from My Account > Order History.             07:49 PM, 11th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:49 PM, 11th Nov                     Rizzu                    2           07:50 PM, 11th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:50 PM, 11th Nov                     Rizzu                    1           07:50 PM, 11th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:50 PM, 11th Nov                     Rizzu                    [email-masked]           07:50 PM, 11th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:50 PM, 11th Nov                     Rizzu                    Hi           07:51 PM, 11th Nov                   Abdulqader                   Hi Rizzu, thank you for contacting us. This's kader We would be happy to help you.           07:52 PM, 11th Nov                     Rizzu                    Hello           07:53 PM, 11th Nov                     Rizzu                    Actually regarding my order i just visited the zoom store and they don’t have with them           07:54 PM, 11th Nov                     Rizzu                    Can you pls confirm the store number where you have delivered?           07:55 PM, 11th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:55 PM, 11th Nov                     Rizzu                    Ok           07:55 PM, 11th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you. Your order ID is now ready for collection Zoom - FODEL  Inside Enoc, Umm Suqeim Street.           07:56 PM, 11th Nov                     Rizzu                    I just visited now but they don’t have           07:56 PM, 11th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           07:59 PM, 11th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:00 PM, 11th Nov                     Rizzu                    I’ve received the email that the case has been resolved           08:00 PM, 11th Nov                     Rizzu                             08:00 PM, 11th Nov                     Rizzu                    Can u pls lemme know the store number maybe it is in different store ??‍♂️           08:01 PM, 11th Nov                     Rizzu                    Or else can you pla deliverd it to my doorstep directly           08:01 PM, 11th Nov                     Rizzu                             08:02 PM, 11th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           08:02 PM, 11th Nov                     Rizzu                    Why it is inconvenienced happens           08:03 PM, 11th Nov                     Rizzu                    What is the delay reason           08:04 PM, 11th Nov                   Abdulqader                   We are really sorry for the inconvenience caused to you. However, this is not typical of the experience we offer. ​We’re on it - and we’ll do our best to sort this out quickly. ​Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           08:05 PM, 11th Nov                     Rizzu                    Can you pls deliver it to my office address           08:06 PM, 11th Nov                   Abdulqader                   we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           08:07 PM, 11th Nov                     Rizzu                    I can’t go again and again to the store to check my delivery ?           08:08 PM, 11th Nov                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           08:10 PM, 11th Nov                     Rizzu                    This should be sorted out today pls           08:11 PM, 11th Nov                     Rizzu                    Thank you ?           08:11 PM, 11th Nov                   Abdulqader                   Ok sure will do the needful           08:12 PM, 11th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:12 PM, 11th Nov                     Rizzu                    No thanks           08:12 PM, 11th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:13 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5247227