Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Nov 2022 14:46:42 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8194635533 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:36 PM, 11th Nov                     hello                    K           06:37 PM, 11th Nov                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           06:37 PM, 11th Nov                     hello                    Hi           06:38 PM, 11th Nov                     hello                    Today i got my order in that 2 item got exchanged           06:38 PM, 11th Nov                     hello                    Other items are ok           06:38 PM, 11th Nov                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time.           06:39 PM, 11th Nov                   Abdulqader                   ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the Kuwait.           06:39 PM, 11th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:40 PM, 11th Nov                     hello                    But i want my order which are exchanged           06:40 PM, 11th Nov                     hello                    2 tshirts           06:40 PM, 11th Nov                     hello                             06:42 PM, 11th Nov                   Abdulqader                   We are truly sorry   an exchange not  available at this time.           06:43 PM, 11th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:43 PM, 11th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:45 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5246776