Subject: Ticket Assigned - Conversation with sameera ghulam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Nov 2022 14:32:30 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sameera ghulam sameera ghulam                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi sameera ghulam, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:23 PM, 11th Nov                     sameera ghulam                    Sorry, Order 7395031591 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/6CXnq7O1Rub           06:23 PM, 11th Nov                   Abdulqader                   Hi sameera , thank you for contacting us. This's kader We would be happy to help you.           06:24 PM, 11th Nov                     sameera ghulam                    Sorry, Order 7395031591 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/6CXnq7O1Rub           06:24 PM, 11th Nov                     sameera ghulam                    I paid by credit card and dint get my payment back           06:25 PM, 11th Nov                     sameera ghulam                    My credit got canceled           06:25 PM, 11th Nov                     sameera ghulam                    I mean my order for canceled           06:25 PM, 11th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:25 PM, 11th Nov                     sameera ghulam                    Got canceled           06:25 PM, 11th Nov                     sameera ghulam                    Sorry, Order 7395031591 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/6CXnq7O1Rub           06:25 PM, 11th Nov                     sameera ghulam                    Pleas check           06:26 PM, 11th Nov                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7395031591 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7395033567).   The payment has been captured only once from your account which is for the new successfully placed order.           06:27 PM, 11th Nov                     sameera ghulam                    Dear           06:28 PM, 11th Nov                     sameera ghulam                    Also i paid more then u total amount           06:28 PM, 11th Nov                     sameera ghulam                    Please check           06:28 PM, 11th Nov                     sameera ghulam                    The amount showed first 23 bhd then i Pais 28           06:28 PM, 11th Nov                     sameera ghulam                    Can u check on this how tht happened           06:28 PM, 11th Nov                   Abdulqader                   Kindly note that the order is placed successfully with new order 7395033567 and the amount is 28.82           06:29 PM, 11th Nov                     sameera ghulam                    Sure about the amount           06:29 PM, 11th Nov                     sameera ghulam                    U cheked?           06:29 PM, 11th Nov                     sameera ghulam                    I got al the promotion stuff           06:30 PM, 11th Nov                   Abdulqader                   Yes for sure           06:30 PM, 11th Nov                     sameera ghulam                    Ok dear when u get me the bill i Wil check the amount           06:30 PM, 11th Nov                     sameera ghulam                    Thank u soo much for the assistance           06:31 PM, 11th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:31 PM, 11th Nov                     sameera ghulam                    Mo           06:31 PM, 11th Nov                     sameera ghulam                    Noo           06:31 PM, 11th Nov                     sameera ghulam                    Thank u           06:31 PM, 11th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:32 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5246702