Subject: Ticket Assigned - Conversation with elizabeth
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Nov 2022 14:22:40 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with elizabeth elizabeth                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi elizabeth, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9594829342 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC111022005631     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:09 PM, 11th Nov                   Abdulqader                   Hi elizabeth, thank you for contacting us. This's kader We would be happy to help you.           06:11 PM, 11th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible           06:11 PM, 11th Nov                     elizabeth                    Your courier service people cant deliver the order when it is convenient for the           06:13 PM, 11th Nov                     elizabeth                    Them           06:13 PM, 11th Nov                   Abdulqader                   As the order has gone out for delivery, it will be delivered by the end of the day at the latest           06:14 PM, 11th Nov                     elizabeth                    If you are concerned about the customer service .. This isnt the way you should deal with customer.           06:15 PM, 11th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with           06:15 PM, 11th Nov                     elizabeth                    From morning package is out for delivery... should i spent my whole day to get the order           06:15 PM, 11th Nov                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:16 PM, 11th Nov                     elizabeth                    The product wasnt available at the store.. thats why i had to do an online order.. and am experiencing the worst customer service.           06:16 PM, 11th Nov                     elizabeth                    I think its better you can cancel this order           06:17 PM, 11th Nov                   Abdulqader                   Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.           06:18 PM, 11th Nov                     elizabeth                    You can cancel the order           06:19 PM, 11th Nov                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           06:19 PM, 11th Nov                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           06:20 PM, 11th Nov                     elizabeth                    Ok thank you           06:21 PM, 11th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:21 PM, 11th Nov                     elizabeth                    No more enquires .. great customer service           06:21 PM, 11th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:22 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5246640