Subject: Ticket Assigned - Conversation with Olga ?✨
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Nov 2022 16:28:03 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Olga ?✨ Olga ?✨                    Hello           07:58 PM, 10th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:58 PM, 10th Nov                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:58 PM, 10th Nov                     Olga ?✨                    1           07:58 PM, 10th Nov                   MAX UAE whatsapp bot                    Hello Olga ?✨ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:58 PM, 10th Nov                     Olga ?✨                    2           07:59 PM, 10th Nov                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:59 PM, 10th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:59 PM, 10th Nov                     Olga ?✨                    2           07:59 PM, 10th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:59 PM, 10th Nov                     Olga ?✨                    1           07:59 PM, 10th Nov                   MAX UAE whatsapp bot                   Please enter your email address           07:59 PM, 10th Nov                     Olga ?✨                    [email-masked]           08:00 PM, 10th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:00 PM, 10th Nov                     Olga ?✨                    Order #9594690548           08:00 PM, 10th Nov                   Abdulqader                   Hi Ogla, thank you for contacting us. This's kader We would be happy to help you.           08:02 PM, 10th Nov                     Olga ?✨                    Hello           08:02 PM, 10th Nov                     Olga ?✨                    I received above order today, but one of the items is incorrect           08:03 PM, 10th Nov                     Olga ?✨                    I ordered this           08:03 PM, 10th Nov                     Olga ?✨                    But received a different design leggings instead           08:03 PM, 10th Nov                     Olga ?✨                    I’d like to receive the correct design please           08:03 PM, 10th Nov                     Olga ?✨                             08:03 PM, 10th Nov                     Olga ?✨                    Here is the picture from my order           08:04 PM, 10th Nov                     Olga ?✨                    Delivered was a leggings with flower print           08:04 PM, 10th Nov                   Abdulqader                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           08:07 PM, 10th Nov                   Abdulqader                   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           08:07 PM, 10th Nov                     Olga ?✨                    What do you mean by drop off?           08:07 PM, 10th Nov                     Olga ?✨                    I need the wrongly delivered item to be picked up, and exchanged by what I ordered           08:08 PM, 10th Nov                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time.           08:10 PM, 10th Nov                     Olga ?✨                    It’s not that I changed my mind or something. Max delivered the wrong item           08:11 PM, 10th Nov                     Olga ?✨                    At the very least you should pick up the items           08:11 PM, 10th Nov                     Olga ?✨                    I won’t go to a store for a mistake made by Max           08:11 PM, 10th Nov                   Abdulqader                   We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           08:11 PM, 10th Nov                     Olga ?✨                    No no please have someone call me, or cancel the whole order and have it picked up           08:12 PM, 10th Nov                   Abdulqader                   This items 164298956 - - Printed Round Neck T-shirt with Short Sleeves           08:13 PM, 10th Nov                     Olga ?✨                    Sorry I don’t understand           08:14 PM, 10th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.  We would like to inform you that a new return request has been created on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           08:16 PM, 10th Nov                     Olga ?✨                    Collection of the wrong item? And what about delivery of the accurate item?           08:17 PM, 10th Nov                     Olga ?✨                    These automated replies make no sense           08:17 PM, 10th Nov                   Abdulqader                   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your correct  products           08:18 PM, 10th Nov                   Abdulqader                   We would really appreciate your patience and understanding here.           08:18 PM, 10th Nov                     Olga ?✨                    Ok will someone call me?           08:19 PM, 10th Nov                   Abdulqader                   Kindly note that we can not send the correct item, we create a return request and we will refund the amount for the wrong item           08:20 PM, 10th Nov                     Olga ?✨                    You just confirmed that you will deliver the correct item           08:21 PM, 10th Nov                     Olga ?✨                    Your messages make no sense           08:22 PM, 10th Nov                     Olga ?✨                    Can I complain somewhere please?           08:22 PM, 10th Nov                   Abdulqader                   Sorry we can not send the correct one but we can offer you voucher to For the inconvenience caused to order again the item           08:22 PM, 10th Nov                     Olga ?✨                    Kindly have a supervisor call me tomorrow           08:22 PM, 10th Nov                     Olga ?✨                    So basically you provide a voucher instead of the refund. And if the item is not available anymore I will have only the voucher           08:23 PM, 10th Nov                     Olga ?✨                    How can I be sure to receive the item that I ordered?           08:23 PM, 10th Nov                   Abdulqader                   Ok sure we will arrange the call for you           08:24 PM, 10th Nov                     Olga ?✨                    Yes please           08:24 PM, 10th Nov                     Olga ?✨                    You sent me 6 different messages and answers, all different           08:24 PM, 10th Nov                     Olga ?✨                    Same number           08:24 PM, 10th Nov                     Olga ?✨                    Tomorrow please, I have a newborn           08:24 PM, 10th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.           08:25 PM, 10th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:26 PM, 10th Nov                     Olga ?✨                    When can I expect the call?           08:26 PM, 10th Nov                   Abdulqader                   Within 24 hours           08:26 PM, 10th Nov                     Olga ?✨                    Ok           08:26 PM, 10th Nov                     Olga ?✨                    Thanks           08:26 PM, 10th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:26 PM, 10th Nov                     Olga ?✨                    No           08:27 PM, 10th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:27 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5242326