Subject: Ticket Assigned - call
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Nov 2022 15:17:38 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  call hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97455795561 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Dear, thank you for contacting us. This's kader We would be happy to help you. Agent:  We request you to please allow us some time to check your details and back to you, stay with us Agent:  We can see that you are contacting us regarding your order  4693871989 Customer:  still waiting for call Agent:  We can see that you are contacting us regarding your order 4693871989 Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:58 PM, 10th Nov                     hi                    still waiting for call           06:59 PM, 10th Nov                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           07:00 PM, 10th Nov                   Abdulqader                   We can see that you are contacting us regarding your order 4693871989           07:00 PM, 10th Nov                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:03 PM, 10th Nov                     hi                    yes           07:03 PM, 10th Nov                     hi                    i am waiting for your call           07:03 PM, 10th Nov                   Abdulqader                   Please provide us with more details about your inquiry so we can further assist you.           07:05 PM, 10th Nov                     hi                    i ordered online and paid in cash. however when i returned it i got credits in my accounts           07:07 PM, 10th Nov                     hi                    why refund was not given in cash also i got to know that i can online use the credit online           07:08 PM, 10th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you. for online return request, you will get refund in my credit app           07:09 PM, 10th Nov                   Abdulqader                   If you return the item in the store           07:10 PM, 10th Nov                   Abdulqader                   ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           07:10 PM, 10th Nov                     hi                    but i paid in cash also why i cannot use the credit in store?           07:11 PM, 10th Nov                     hi                    can you please ask your customer care staff to call           07:11 PM, 10th Nov                     hi                    this conversation is not meaningful           07:11 PM, 10th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.           07:12 PM, 10th Nov                   Abdulqader                   ·You can contact our customer support team on  800-6927           07:12 PM, 10th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:13 PM, 10th Nov                     hi                    but you just said someone will call me           07:13 PM, 10th Nov                   Abdulqader                   Ok, sure we will arrange the call for you.           07:15 PM, 10th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.           07:15 PM, 10th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:16 PM, 10th Nov                     hi                    no           07:16 PM, 10th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:17 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5241918