Subject: Ticket Assigned - retrun issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Nov 2022 15:02:51 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  retrun issue ?                    hello, i had an order but i need to return it all because i forgot to use voucher, but i want to keep one item and i cannot select that item, should select all items for return, can u help me           06:45 PM, 10th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:45 PM, 10th Nov                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:45 PM, 10th Nov                     ?                    1           06:45 PM, 10th Nov                   MAX UAE whatsapp bot                    Hello ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:45 PM, 10th Nov                     ?                    2           06:46 PM, 10th Nov                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:46 PM, 10th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:46 PM, 10th Nov                     ?                    2           06:46 PM, 10th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:46 PM, 10th Nov                     ?                    1           06:46 PM, 10th Nov                   MAX UAE whatsapp bot                   Please enter your email address           06:46 PM, 10th Nov                     ?                    [email-masked]           06:46 PM, 10th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:46 PM, 10th Nov                   Abdulqader                   Hi, thank you for contacting us. This's kader We would be happy to help you.           06:49 PM, 10th Nov                     ?                    hello, i had an order but i would like to return it but one item i want to keep but i cannot select that one item to keep because need to select all for return           06:50 PM, 10th Nov                     ?                    order # 9594645430           06:51 PM, 10th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:51 PM, 10th Nov                     ?                    this one item i dont like to return           06:53 PM, 10th Nov                   Abdulqader                   Kindly provide us name of the item as mentioned on the website so that we assist you with this accordingly.           06:55 PM, 10th Nov                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:56 PM, 10th Nov                     ?                    set of 5- assorted short sleeve t shirt with ruffles           06:57 PM, 10th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           06:59 PM, 10th Nov                   Abdulqader                   we will be on touch with you and contact you on your email           07:00 PM, 10th Nov                     ?                    okay thank you           07:00 PM, 10th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:01 PM, 10th Nov                     ?                    only that, thank you so much           07:01 PM, 10th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:02 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5241816