Subject: Ticket Assigned - Conversation with Aliza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Nov 2022 14:22:31 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aliza Aliza                    Hi, I wanted to enquire about my order.           06:11 PM, 10th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:11 PM, 10th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:11 PM, 10th Nov                     Aliza                    1           06:11 PM, 10th Nov                   Centrepoint UAE whatsapp bot                    Hello Aliza , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:11 PM, 10th Nov                     Aliza                    1           06:11 PM, 10th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:11 PM, 10th Nov                     Aliza                    9594515618           06:12 PM, 10th Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP110922001859    You can also easily track your order from My Account > Order History.             06:12 PM, 10th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:12 PM, 10th Nov                     Aliza                    3           06:12 PM, 10th Nov                   Centrepoint UAE whatsapp bot                    Hi Aliza , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:12 PM, 10th Nov                     Aliza                    2           06:12 PM, 10th Nov                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:12 PM, 10th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:12 PM, 10th Nov                     Aliza                    3           06:13 PM, 10th Nov                   Centrepoint UAE whatsapp bot                    Hi Aliza , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:13 PM, 10th Nov                     Aliza                    5           06:13 PM, 10th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:13 PM, 10th Nov                   Abdulqader                   Hi Aliza, thank you for contacting us. This's kader We would be happy to help you.           06:14 PM, 10th Nov                     Aliza                    Hi kader, I wanted an update on an order of mine           06:15 PM, 10th Nov                     Aliza                    It was supposed to be delivered yesterday, but I wasnt able to pick up the call           06:15 PM, 10th Nov                     Aliza                    When will i be able to receive it now?           06:15 PM, 10th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:16 PM, 10th Nov                   Abdulqader                   Is this contact number is right  +971503684617?           06:16 PM, 10th Nov                     Aliza                    Yes           06:16 PM, 10th Nov                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           06:18 PM, 10th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           06:18 PM, 10th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:19 PM, 10th Nov                     Aliza                    Sure, any estimate how long it might take?           06:20 PM, 10th Nov                   Abdulqader                   we will be on touch with you and contact you on your email           06:20 PM, 10th Nov                     Aliza                    Got it, thanks for the help           06:21 PM, 10th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:21 PM, 10th Nov                     Aliza                    no thats all, thank you           06:21 PM, 10th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:22 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5241543