Subject: Ticket Assigned - Conversation with jr
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Nov 2022 16:22:27 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jr jr                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  jr Bot:  Hi jr, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4694499472 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1109220001310     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97433737741            08:07 PM, 09th Nov                     jr                    Why is my order still not delivered? Am I supposed to wait the while day for my package. Your delivery system sucks and very disappointig           08:08 PM, 09th Nov                     jr                    . Thanks Why is my order still not delivered? Am I supposed to wait the whole day for my package. Your delivery system sucks and very disappointing.           08:09 PM, 09th Nov                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           08:09 PM, 09th Nov                     jr                    Why is my order still not delivered? Am I supposed to wait the while day for my package. Your delivery system sucks and very disappointig           08:09 PM, 09th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:10 PM, 09th Nov                     jr                    This alwayas happen everytime i order. Your delivery timings are not reliable.           08:11 PM, 09th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible           08:11 PM, 09th Nov                     jr                    Give me the number of the driver i will talk to him           08:11 PM, 09th Nov                     jr                    Dont tell me u dont know           08:12 PM, 09th Nov                     jr                    I know its out for delivery. Your app cannot even track the location of my package           08:13 PM, 09th Nov                   Abdulqader                    As the order has gone out for delivery, it will be delivered by the end of the day at the latest            08:13 PM, 09th Nov                     jr                    So i need to wait upto night?           08:13 PM, 09th Nov                   Abdulqader                   Please accept our full apologies, as we do not have the contact number of courier partnerat this moment Kindly note we'll do our best to deliver your order asap and will be contacting you by this number +97433737741           08:13 PM, 09th Nov                     jr                    Your useless           08:14 PM, 09th Nov                     jr                    Its dinner time now still not delivered           08:14 PM, 09th Nov                     jr                    Do max only have 1 courier to take a whole day?           08:15 PM, 09th Nov                     jr                    Your service is very horrible           08:16 PM, 09th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.  Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            08:17 PM, 09th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:19 PM, 09th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:22 PM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5236528