Subject: Ticket Assigned - Conversation with Joanna Rose
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Nov 2022 16:21:42 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Joanna Rose Joanna Rose                    Hi           08:10 PM, 09th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:10 PM, 09th Nov                   Centrepoint UAE whatsapp bot                    Hello Joanna Rose , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:10 PM, 09th Nov                     Joanna Rose                    1           08:10 PM, 09th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:10 PM, 09th Nov                     Joanna Rose                    9594440027           08:10 PM, 09th Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP110922001716    You can also easily track your order from My Account > Order History.             08:10 PM, 09th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:10 PM, 09th Nov                     Joanna Rose                    2           08:11 PM, 09th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:11 PM, 09th Nov                     Joanna Rose                    1           08:11 PM, 09th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:11 PM, 09th Nov                     Joanna Rose                    [email-masked]           08:11 PM, 09th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:11 PM, 09th Nov                   Abdulqader                   Hi Joanna, thank you for contacting us. This's kader We would be happy to help you.           08:12 PM, 09th Nov                     Joanna Rose                    My shoes still not here           08:13 PM, 09th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:14 PM, 09th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible           08:15 PM, 09th Nov                     Joanna Rose                    But the time is alrwady 8 pm           08:16 PM, 09th Nov                     Joanna Rose                    I cannot wait until midnight just for this to deliver           08:16 PM, 09th Nov                     Joanna Rose                    As per you help center all delivery will be until 7 pm only           08:16 PM, 09th Nov                     Joanna Rose                    Contact the driver and ask where is he now           08:17 PM, 09th Nov                     Joanna Rose                    This is my first time ordering to center point           08:17 PM, 09th Nov                     Joanna Rose                    And  this is not a good experience           08:17 PM, 09th Nov                   Abdulqader                   please accept our sincere apologies for this Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           08:19 PM, 09th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:19 PM, 09th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:21 PM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5236522