Subject: Ticket Assigned - Conversation with Carol
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Nov 2022 16:03:14 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Carol Carol                    Hello           07:46 PM, 09th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:47 PM, 09th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:47 PM, 09th Nov                     Carol                    I made an order           07:47 PM, 09th Nov                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           07:47 PM, 09th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:47 PM, 09th Nov                     Carol                    1           07:47 PM, 09th Nov                   Centrepoint UAE whatsapp bot                    Hello Carol , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:47 PM, 09th Nov                     Carol                    1           07:47 PM, 09th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:47 PM, 09th Nov                     Carol                    9594446665           07:47 PM, 09th Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP110922001357    You can also easily track your order from My Account > Order History.             07:48 PM, 09th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:48 PM, 09th Nov                     Carol                    2           07:48 PM, 09th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:48 PM, 09th Nov                     Carol                    1           07:48 PM, 09th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:48 PM, 09th Nov                     Carol                    [email-masked]           07:48 PM, 09th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:48 PM, 09th Nov                   Abdulqader                   Hi Crol, thank you for contacting us. This's kader We would be happy to help you.           07:49 PM, 09th Nov                     Carol                    Hello           07:49 PM, 09th Nov                     Carol                    I received 3           07:51 PM, 09th Nov                     Carol                    I ordered 4 items           07:51 PM, 09th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:52 PM, 09th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you. please note that this ite163870482 - - Full Length Plain Leggings with Elasticised Waistband      has not been shipped yet, please confirm your wish about receiving is or cancelling it           07:54 PM, 09th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:56 PM, 09th Nov                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:56 PM, 09th Nov                     Carol                    I wish to receive ir           07:56 PM, 09th Nov                     Carol                    It           07:56 PM, 09th Nov                   Abdulqader                    We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           07:59 PM, 09th Nov                     Carol                    Thank u           07:59 PM, 09th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:01 PM, 09th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:02 PM, 09th Nov                     Carol                    Thank u           08:03 PM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5236411