Subject: Ticket Assigned - Conversation with S
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Nov 2022 15:21:19 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with S S                    Hi           07:13 PM, 09th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:13 PM, 09th Nov                   Centrepoint UAE whatsapp bot                    Hello S , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:13 PM, 09th Nov                     S                    1           07:13 PM, 09th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:13 PM, 09th Nov                     S                    9594535472           07:13 PM, 09th Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP110922001912    You can also easily track your order from My Account > Order History.             07:13 PM, 09th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:13 PM, 09th Nov                     S                    2           07:13 PM, 09th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:13 PM, 09th Nov                     S                    1           07:13 PM, 09th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:13 PM, 09th Nov                     S                    [email-masked]           07:13 PM, 09th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:13 PM, 09th Nov                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           07:14 PM, 09th Nov                     S                    Hi can you please find out when my order will be delivered           07:14 PM, 09th Nov                     S                    I need it urgently tonight           07:14 PM, 09th Nov                     S                    I’m travelling           07:14 PM, 09th Nov                     S                    Please can you contact the rider or give me the rider number           07:15 PM, 09th Nov                     S                    I need to make sure he comes today           07:15 PM, 09th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:15 PM, 09th Nov                     S                    Okay           07:15 PM, 09th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible           07:16 PM, 09th Nov                     S                    I already know it’s out for delivery           07:16 PM, 09th Nov                   Abdulqader                   Please accept our full apologies, as we do not have the contact number of courier partnerat this moment Kindly note we'll do our best to deliver your order asap and will be contacting you by this number 97430510366           07:16 PM, 09th Nov                     S                    But the rider has not contacted me yet           07:16 PM, 09th Nov                     S                    This is not the number           07:16 PM, 09th Nov                   Abdulqader                   sorry this number +971504390906           07:17 PM, 09th Nov                     S                    No one has contacted me so far , so are u sure it will come today           07:17 PM, 09th Nov                     S                    Because I was told Last delivery is at 9pm           07:17 PM, 09th Nov                     S                    It’s already past 7           07:18 PM, 09th Nov                     S                    Have u gotten in touch with the rider ?           07:18 PM, 09th Nov                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            07:18 PM, 09th Nov                     S                    Okay           07:19 PM, 09th Nov                   Abdulqader                   we will be on touch with you and contact you on your email           07:19 PM, 09th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:19 PM, 09th Nov                     S                    No that’s al           07:19 PM, 09th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:21 PM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5236141