Subject: Ticket Assigned - Conversation with naseeba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Nov 2022 14:38:30 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naseeba naseeba                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  naseeba Bot:  Hi naseeba, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Customer:  I would like to talk to ur agent Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi naseeba, what do you need help with? Customer:  ? Refund Information Bot:   Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97477372985 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hello Naseeba, I am Aya, thank you for contacting us. how may I help you today. Customer:  Ok am waiting…. Customer:  You told that my credit balance is in the gmail ( [email-masked]) but thats not my gmail.. Customer:  [email-masked] this is my gmail… Customer:  Before the money was there in my credit in my max account in the  but now its not there Customer:  I didnt order anything Agent:  Please accept our apologies for the inconvenience we have caused you. Agent:  . Please allow me a moment to check this for you. Customer:  Ok Customer:  I ordered only once in max Customer:  And i got 68shukran points also Customer:  But the money in the my credit its not there right now Customer:  It vanished Agent:  please allow me a minute to check Customer:  Ok Agent:  could you please provide us with the email which is registered to your Shukran card Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service Customer:  Am waiting….. Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi naseeba, what do you need help with? Customer:  I need my money back in my credit.. Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi naseeba, what do you need help with? Customer:  ? Refund Information Bot:   Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:05 PM, 08th Nov                     naseeba                    Ok am waiting..           06:06 PM, 08th Nov                     naseeba                    Am waiting for the agent…           06:08 PM, 08th Nov                   Abdulqader                   Hi Nasseba, thank you for contacting us. This's kader We would be happy to help you.           06:09 PM, 08th Nov                     naseeba                    Hi           06:09 PM, 08th Nov                     naseeba                    I lost my credit  balance it was there in my credit ( 96.32 QAR ) for order number 4687129164. The credit was there in my credit wallet. But it vanished right now its not visible           06:10 PM, 08th Nov                     naseeba                    I didnt order anything after that           06:11 PM, 08th Nov                     naseeba                    I have got the 68 shukran points for that but  the my credit wallet is empty           06:11 PM, 08th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:13 PM, 08th Nov                     naseeba                    Ok am waiting …..           06:13 PM, 08th Nov                   Abdulqader                   Is this email ID [email-masked]  is right ?           06:15 PM, 08th Nov                     naseeba                    No           06:15 PM, 08th Nov                     naseeba                    That is not my gmail….           06:16 PM, 08th Nov                     naseeba                    My gmail is [email-masked]           06:16 PM, 08th Nov                   Abdulqader                   We would like to inform you that we have processed the refund of amount (QAR 96.31) in your my credit walle in this email  [email-masked]           06:18 PM, 08th Nov                     naseeba                    My email is [email-masked]  ( this is my gmail )           06:18 PM, 08th Nov                     naseeba                    Brother but that is not my gmail…           06:18 PM, 08th Nov                     naseeba                    Ok so u say that my credit balance is in [email-masked] ( then how do i get the 68 shukran point? ) i ordered in the app only once…..           06:20 PM, 08th Nov                   Abdulqader                    We are truly sorry for the inconvenience caused to you. but now my credit  in this email  [email-masked]           06:21 PM, 08th Nov                     naseeba                    Then how do i get the 68 shukran points in my this email app and how do the balance go to that random account?           06:21 PM, 08th Nov                     naseeba                    Brother thats not my account…           06:21 PM, 08th Nov                     naseeba                    I need my credit balance in my email           06:22 PM, 08th Nov                     naseeba                    Am texting u from the email [email-masked]           06:22 PM, 08th Nov                   Abdulqader                   We sincerely apologize for the issue you are facing however, we are unable to make any changes to the registered email address once an account has already been created. We would advise you to please simply create a new account with the new email address that you wish to use with us.           06:23 PM, 08th Nov                   Abdulqader                   Or you can please simply follow the below steps to reset the password for your account:   1. Click on "Forgot Password" Link on the login window.  2. Enter your registered email address (in small letters).  3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.  4. Click on the password reset link and change your password.  5. You can login now with your new password           06:24 PM, 08th Nov                     naseeba                    Then how do i get the money back?           06:24 PM, 08th Nov                     naseeba                    The email [email-masked] thats not even my account . I dodnt even know whos it is           06:25 PM, 08th Nov                     naseeba                    I need my money back           06:26 PM, 08th Nov                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:27 PM, 08th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:29 PM, 08th Nov                     naseeba                    First i had the money in my this email [email-masked] but suddenly one day it vanished i have no idea what happend. And u guys says that its in that other randome account which i dont know           06:29 PM, 08th Nov                   Abdulqader                   Please accept our full apologies for the inconvenience   Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           06:31 PM, 08th Nov                   Abdulqader                   please that we will contact you through your email once we get any updates           06:31 PM, 08th Nov                     naseeba                    How much time you going to take?           06:32 PM, 08th Nov                   Abdulqader                   We’re on it - and we’ll do our best to sort this out quickly. ​ Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           06:33 PM, 08th Nov                     naseeba                    Ok           06:34 PM, 08th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:35 PM, 08th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:38 PM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5229816