Subject: Ticket Assigned - Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Nov 2022 16:04:55 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery dipesh dhanak                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi dipesh dhanak, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9594001054 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:55 PM, 07th Nov                   Abdulqader                   Hi dipesh , thank you for contacting us. This's kader We would be happy to help you.           07:56 PM, 07th Nov                     dipesh dhanak                    My order has not arrived yet           07:56 PM, 07th Nov                     dipesh dhanak                    Can you please confirm           07:56 PM, 07th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:56 PM, 07th Nov                     dipesh dhanak                    When will i receive my order           07:56 PM, 07th Nov                     dipesh dhanak                    Previous representative told me its on the way           07:57 PM, 07th Nov                     dipesh dhanak                    No one has contacted me yet           07:57 PM, 07th Nov                   Abdulqader                   Is this contact number is right     +971558669558?           07:57 PM, 07th Nov                     dipesh dhanak                    Yes           07:57 PM, 07th Nov                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           07:58 PM, 07th Nov                     dipesh dhanak                    But when will be receiving it           07:59 PM, 07th Nov                     dipesh dhanak                    Will i get it today or not?           07:59 PM, 07th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           08:00 PM, 07th Nov                     dipesh dhanak                    That is ridiculous           08:00 PM, 07th Nov                     dipesh dhanak                    You are keeping the customer hanging with no updates           08:01 PM, 07th Nov                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           08:02 PM, 07th Nov                   Abdulqader                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           08:02 PM, 07th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:03 PM, 07th Nov                     dipesh dhanak                    Alright           08:03 PM, 07th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:04 PM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5224510