Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 05 Nov 2022 09:06:50 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">When i was ordered the item i thought it automatic buy 1 get 1 because i didnt see  any information before i was checked out the item. </div>
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<div>On Fri, Oct 7, 2022, 4:22 PM Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4964235</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Abdulqader Ahmed : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr" style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Hi Claire</div>
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<div dir="ltr">Thanks for your response.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>​To avail the buy 1 get 1 promotion you need to buy one product and choose any other product, of equal or lesser value, and add it to your cart along with that item. <br> <br>If both items have same value than you will only be paying for the value of one item. If both items has different value than the higher value will the order value.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span>Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4964235