Subject: Ticket Assigned - Conversation with Nazz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Nov 2022 15:24:22 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nazz Nazz                    Hello           07:12 PM, 04th Nov                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            07:12 PM, 04th Nov                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:12 PM, 04th Nov                     Nazz                    1           07:12 PM, 04th Nov                   Babyshop UAE WhatsApp bot                    Hello Nazz , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:12 PM, 04th Nov                     Nazz                    1           07:12 PM, 04th Nov                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           07:12 PM, 04th Nov                     Nazz                    9593342452           07:12 PM, 04th Nov                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP110222003509    You can also easily track your order from My Account > Order History.             07:13 PM, 04th Nov                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:13 PM, 04th Nov                     Nazz                    2           07:13 PM, 04th Nov                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:13 PM, 04th Nov                     Nazz                    1           07:13 PM, 04th Nov                   Babyshop UAE WhatsApp bot                   Please enter your email address           07:13 PM, 04th Nov                     Nazz                    [email-masked]           07:13 PM, 04th Nov                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           07:13 PM, 04th Nov                   Abdulqader                   Hi Nazz, thank you for contacting us. This's kader We would be happy to help you.           07:14 PM, 04th Nov                     Nazz                    I’m waiting for my order for 2 days but still not arrived           07:14 PM, 04th Nov                     Nazz                    I jist noticed that my phone number is wrong maybe they can’t reach me to deliver           07:14 PM, 04th Nov                     Nazz                    I want to update my phone number and adress           07:14 PM, 04th Nov                     Nazz                    Phone number is 0557648995           07:15 PM, 04th Nov                     Nazz                    Delivery adress: mira 5 street2 villa 282           07:15 PM, 04th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:16 PM, 04th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,   ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           07:17 PM, 04th Nov                     Nazz                    00971557648995           07:17 PM, 04th Nov                     Nazz                    This is phone number           07:18 PM, 04th Nov                     Nazz                    My adress is Mira 5 Street 2 Villa 282 it’s on al quadra road           07:18 PM, 04th Nov                     Nazz                    I need my order asap for my son’s birthday           07:18 PM, 04th Nov                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           07:20 PM, 04th Nov                     Nazz                    Ok. Thank you and please update my adress and phone number for the delivery team.           07:21 PM, 04th Nov                   Abdulqader                   ok sure will do the needful           07:22 PM, 04th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:22 PM, 04th Nov                     Nazz                    No thank you have a good day           07:23 PM, 04th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:24 PM, 04th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5209777