Subject: Ticket Assigned - Conversation with Roshni
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Nov 2022 15:09:31 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Roshni Roshni                    Hi           06:53 PM, 04th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:53 PM, 04th Nov                   Centrepoint UAE whatsapp bot                    Hello Roshni , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:53 PM, 04th Nov                     Roshni                    1           06:54 PM, 04th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:54 PM, 04th Nov                     Roshni                    9593336233           06:54 PM, 04th Nov                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            06:54 PM, 04th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:54 PM, 04th Nov                     Roshni                    2           06:54 PM, 04th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:54 PM, 04th Nov                     Roshni                    1           06:54 PM, 04th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:54 PM, 04th Nov                     Roshni                    [email-masked]           06:55 PM, 04th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:55 PM, 04th Nov                     Roshni                    Ok           06:55 PM, 04th Nov                     Roshni                    Helooo           06:56 PM, 04th Nov                     Roshni                    Heloooo           06:56 PM, 04th Nov                     Roshni                    Help me with the product pls           06:57 PM, 04th Nov                   Abdulqader                   Hi Rohsini, thank you for contacting us. This's kader We would be happy to help you.           06:57 PM, 04th Nov                     Roshni                    Hi Kader           06:57 PM, 04th Nov                     Roshni                    I’m at Center point bur Dubai           06:57 PM, 04th Nov                     Roshni                    Could you please let me know the order status           06:58 PM, 04th Nov                     Roshni                    As I track it’s not ready for collection           06:58 PM, 04th Nov                     Roshni                    Could you please take extreme ownership and help me on this           06:59 PM, 04th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:59 PM, 04th Nov                     Roshni                    Ok           07:00 PM, 04th Nov                     Roshni                    This is second follow up from my side           07:00 PM, 04th Nov                   Abdulqader                   I can see that delivery of this order has taken longer than our normal pick up day , and I am really very sorry for this delay. I know that you’ve been waiting for it.           07:02 PM, 04th Nov                   Abdulqader                   Please be assured that now we will escalate your concern to our store team and we will ask them to dto arrange the order ASAP and you will updated shortly           07:02 PM, 04th Nov                     Roshni                    Ok           07:02 PM, 04th Nov                     Roshni                    Currently I’m at centre point           07:02 PM, 04th Nov                     Roshni                    Bur Dubai           07:02 PM, 04th Nov                     Roshni                    Please let me know same product is available           07:03 PM, 04th Nov                     Roshni                    I’m traveling to India           07:03 PM, 04th Nov                     Roshni                    And I need to take the product           07:03 PM, 04th Nov                     Roshni                    If it’s there I can pick now           07:03 PM, 04th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           07:05 PM, 04th Nov                     Roshni                    Ok           07:06 PM, 04th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:07 PM, 04th Nov                     Roshni                    No           07:07 PM, 04th Nov                     Roshni                    Please let me know           07:07 PM, 04th Nov                     Roshni                    [email-masked]           07:07 PM, 04th Nov                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           07:09 PM, 04th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:09 PM, 04th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5209727